{"id":1295,"date":"2015-07-21T14:04:34","date_gmt":"2015-07-21T12:04:34","guid":{"rendered":"https:\/\/blog.wildix.com\/?p=1295"},"modified":"2015-07-22T09:23:02","modified_gmt":"2015-07-22T07:23:02","slug":"controler-analyser-et-elaborer-votre-strategie-de-service-a-la-clientele","status":"publish","type":"post","link":"https:\/\/blog.wildix.com\/fr\/controler-analyser-et-elaborer-votre-strategie-de-service-a-la-clientele\/","title":{"rendered":"Contr\u00f4ler, analyser et \u00e9laborer votre strat\u00e9gie de service \u00e0 la client\u00e8le."},"content":{"rendered":"<p><a href=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/07\/Wildix_controle-analyse-CDR-View.jpg\"><img decoding=\"async\" class=\"  wp-image-1296 alignleft\" src=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/07\/Wildix_controle-analyse-CDR-View-300x300.jpg\" alt=\"Wildix_controle analyse CDR View\" width=\"185\" height=\"185\" srcset=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/07\/Wildix_controle-analyse-CDR-View-300x300.jpg 300w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/07\/Wildix_controle-analyse-CDR-View-150x150.jpg 150w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/07\/Wildix_controle-analyse-CDR-View-624x624.jpg 624w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/07\/Wildix_controle-analyse-CDR-View.jpg 800w\" sizes=\"(max-width: 185px) 100vw, 185px\" \/><\/a><\/p>\n<p>Avez-vous une id\u00e9e du nombre de prospects entrants ou de clients qui ne sont pas parvenus \u00e0 entrer en contact avec vous sur les deux derni\u00e8res semaines ? Un peu comme si je vous demandais quels \u00e9taient vos deux derniers repas du lundi de la semaine derni\u00e8re&#8230;Vous en avez juste aucune id\u00e9e.<br \/>\n<!--more--><\/p>\n<p>Et pourtant, <b>analyser le trafic des appels entrants<\/b> et sortants, le nombre d\u2019appels r\u00e9pondus, le nombre d\u2019appels manqu\u00e9s, les num\u00e9ros, la dur\u00e9e des appels, autant de collecte d\u2019informations qui vous permettra d\u2019optimiser la gestion des communication.<\/p>\n<p style=\"text-align: left;\">Essentiel \u00e0 la mise en place d\u2019une strat\u00e9gie de service \u00e0 la client\u00e8le, le <b><a href=\"http:\/\/www.wildix.com\/fr\/surveillance\/\">CDR-View Wildix<\/a> <\/b>deviendra votre outil de pr\u00e9dilection pour la <b><a href=\"http:\/\/www.wildix.com\/fr\/surveillance\/\">surveillance<\/a><\/b> et <a href=\"http:\/\/www.wildix.com\/fr\/surveillance\/\">l\u2019<b>analyse<\/b><\/a> des rapports d\u2019activit\u00e9s de vos lignes.<\/p>\n<p><span style=\"color: #000080;\"><b>Qui mieux qu\u2019un utilisateur pour en parler :<\/b><\/span><\/p>\n<p><span style=\"color: #000080;\"><img decoding=\"async\" class=\" size-full wp-image-1299 alignleft\" src=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/07\/Wilidix-french-blog-_-case-study-moretti-128x128.jpg\" alt=\"Wilidix french blog _ case study moretti 128x128\" width=\"128\" height=\"128\" \/><strong><span style=\"color: #808080;\">Antonio Travaglini , Responsable du Service Informatique de Moretti Compact confie:<\/span><\/strong><\/span><\/p>\n<p><span style=\"color: #000080;\">\u00ab\u00a0.<em>.. En plus, nous avons install\u00e9 le logiciel <strong><a href=\"http:\/\/www.wildix.com\/fr\/surveillance\/\">Wildix CDR-View<\/a><\/strong>, un outil de contr\u00f4le et d\u2019analyse efficace. Cette nouvelle solution nous a permis d\u2019optimiser la communication au sein de la soci\u00e9t\u00e9 et d\u2019augmenter l\u2019efficacit\u00e9 de notre marketing. Des outils tel que les notifications d\u2019email, les messages vocaux, l\u2019attente t\u00e9l\u00e9phonique, la redirection automatique des appels, a compl\u00e8tement r\u00e9solu notre probl\u00e8me d\u2019appels manqu\u00e9s. Gr\u00e2ce \u00e0 <strong><a href=\"http:\/\/www.wildix.com\/fr\/surveillance\/\">Wildix CDR-View<\/a><\/strong>, nous sommes s\u00fbr de r\u00e9pondre aux sollicitations de tous nos clients, sans manquer aucune opportunit\u00e9 d\u2019affaire&#8230;<a href=\"http:\/\/www.wildix.com\/fr\/customer-stories-fra\/moretti-compact\/\">lire suite ici\u00a0<\/a><\/em><a href=\"http:\/\/www.wildix.com\/fr\/customer-stories-fra\/moretti-compact\/\">\u201c<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avez-vous une id\u00e9e du nombre de prospects entrants ou de clients qui ne sont pas parvenus \u00e0 entrer en contact avec vous sur les deux derni\u00e8res semaines ? Un peu comme si je vous demandais quels \u00e9taient vos deux derniers repas du lundi de la semaine derni\u00e8re&#8230;Vous en avez juste aucune id\u00e9e.<\/p>\n","protected":false},"author":498,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-1295","post","type-post","status-publish","format-standard","hentry","category-blog-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contr\u00f4ler, analyser et \u00e9laborer votre strat\u00e9gie de service \u00e0 la client\u00e8le. | Wildix<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contr\u00f4ler, analyser et \u00e9laborer votre strat\u00e9gie de service \u00e0 la client\u00e8le. | Wildix\" \/>\n<meta property=\"og:description\" content=\"Avez-vous une id\u00e9e du nombre de prospects entrants ou de clients qui ne sont pas parvenus \u00e0 entrer en contact avec vous sur les deux derni\u00e8res semaines ? Un peu comme si je vous demandais quels \u00e9taient vos deux derniers repas du lundi de la semaine derni\u00e8re&#8230;Vous en avez juste aucune id\u00e9e.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.wildix.com\/fr\/controler-analyser-et-elaborer-votre-strategie-de-service-a-la-clientele\/\" \/>\n<meta property=\"og:site_name\" content=\"Wildix Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wildix.pbx\" \/>\n<meta property=\"article:published_time\" content=\"2015-07-21T12:04:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-07-22T07:23:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/07\/Wildix_controle-analyse-CDR-View-300x300.jpg\" \/>\n<meta name=\"author\" content=\"Albert Ruche, Artelecom\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@WildixSrl\" \/>\n<meta name=\"twitter:site\" 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