{"id":38780,"date":"2020-02-21T10:07:09","date_gmt":"2020-02-21T09:07:09","guid":{"rendered":"https:\/\/blog.wildix.com\/?p=38780"},"modified":"2020-02-21T10:07:09","modified_gmt":"2020-02-21T09:07:09","slug":"et-maintenant-chatbots-et-flux-de-travail","status":"publish","type":"post","link":"https:\/\/blog.wildix.com\/fr\/et-maintenant-chatbots-et-flux-de-travail\/","title":{"rendered":"Et maintenant ? Chatbots et flux de travail"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-26202 size-large\" src=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2019\/05\/Chatbots-1024x440.jpeg\" alt=\"\" width=\"625\" height=\"269\" srcset=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2019\/05\/Chatbots.jpeg 1024w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2019\/05\/Chatbots-300x129.jpeg 300w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2019\/05\/Chatbots-768x330.jpeg 768w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2019\/05\/Chatbots-624x268.jpeg 624w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/p>\n<p><i><span style=\"font-weight: 400;\">Aujourd&rsquo;hui, les organisations performantes doivent \u00eatre dynamiques et capables de r\u00e9agir rapidement aux feedbacks. Une nouvelle plateforme UC est la solution toute trouv\u00e9e pour g\u00e9rer le syst\u00e8me d\u2019information de cette r\u00e9volution Lean. Les membres d\u2019une \u00e9quipe seront en effet en mesure de communiquer et de prendre des d\u00e9cisions plus rapidement et plus efficacement, de m\u00eame que les clients pourront collaborer avec les membres d\u2019une \u00e9quipe sans interm\u00e9diaires. De nouvelles id\u00e9es ou de nouvelles fa\u00e7ons d\u2019appr\u00e9hender des affaires peuvent ainsi appara\u00eetre lorsque les outils que nous utilisons pour communiquer nous inspirent.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">La plate-forme UC elle-m\u00eame doit donc <\/span><b>s&rsquo;adapter au fil du temps \u00e0 l&rsquo;\u00e9volution des besoins<\/b><span style=\"font-weight: 400;\">, \u00e0 l&rsquo;int\u00e9rieur comme \u00e0 l&rsquo;ext\u00e9rieur de l&rsquo;entreprise, pour permettre ainsi aux utilisateurs de mieux collaborer avec les clients dans le but de toujours fournir un meilleur service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pour ce faire, la plate-forme UC doit <\/span><b>\u00eatre constamment ajust\u00e9e par les utilisateurs et mise \u00e0 jour pour tirer parti des derni\u00e8res am\u00e9liorations.<\/b><span style=\"font-weight: 400;\"> Les fournisseurs de solutions de communications unifi\u00e9es doivent s&rsquo;efforcer de toujours proposer de nouveaux sc\u00e9narios d&rsquo;utilisation et de nouvelles id\u00e9es aux organisations. Ces derni\u00e8res se doivent ainsi d\u2019\u00eatre ouvertes \u00e0 tous les niveaux afin de s&rsquo;adapter aux nouvelles technologies.<\/span><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">De nouveaux d\u00e9fis et de nouvelles opportunit\u00e9s attendent les architectes des plates-formes UC. Des efforts suppl\u00e9mentaires sont donc n\u00e9cessaires pour int\u00e9grer efficacement les plates-formes de r\u00e9seaux sociaux et les r\u00e9seaux de communication (tels que WhatsApp et Messenger), afin de permettre aux organisations de disposer d\u2019un moyen productif et multicanal d\u2019engager leurs clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L&rsquo;int\u00e9gration de chatbots pour automatiser les interactions avec les clients et les utilisateurs du syst\u00e8me est un autre sujet d&rsquo;actualit\u00e9. La m\u00eame automatisation peut \u00e9galement \u00eatre appliqu\u00e9e aux appels t\u00e9l\u00e9phoniques normaux \u00e0 l&rsquo;aide de la reconnaissance vocale avanc\u00e9e.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L&rsquo;application r\u00e9ussie de <\/span><b>l&rsquo;intelligence artificielle <\/b><span style=\"font-weight: 400;\">est l&rsquo;un des principaux d\u00e9fis pour de nombreuses organisations souhaitant poursuivre les am\u00e9liorations de services fournis \u00e0 leurs clients.<\/span><\/p>\n<p><b>L&rsquo;int\u00e9gration d&rsquo;applications de flux de travail<\/b><span style=\"font-weight: 400;\"> (telles que Slack) au sein de plates-formes UC, ou le d\u00e9veloppement d&rsquo;une application similaire \u00e0 l&rsquo;int\u00e9rieur de la plate-forme UC elle-m\u00eame, offre d&rsquo;autres possibilit\u00e9s d&rsquo;accro\u00eetre la productivit\u00e9 des \u00e9quipes de travail. Le concept de workflow peut \u00e9galement \u00eatre utilis\u00e9 pour la communication entre les organisations et les clients en cr\u00e9ant des conf\u00e9rences persistantes, pouvant stocker toutes les interactions entre les \u00e9quipes et les clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00c0 ce stade, les avantages de l\u2019utilisation de technologies de pointe et de l\u2019application de m\u00e9thodes lean aux communications d\u2019une organisation devraient \u00eatre clairs.<\/span><\/p>\n<p><b>Continuez \u00e0 vous am\u00e9liorer et \u00e0 innover !<\/b><\/p>\n<p>[vc_row css=\u00a0\u00bb.vc_custom_1538569252694{margin-bottom: 50px !important;background-color: #ededed !important;}\u00a0\u00bb][vc_column][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; accent_color=\u00a0\u00bb#003366&Prime;][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb19386&Prime; img_size=\u00a0\u00bbmedium\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb style=\u00a0\u00bbvc_box_shadow_border\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb img_link_target=\u00a0\u00bb_blank\u00a0\u00bb link=\u00a0\u00bbhttp:\/\/www.wildix.com\/buy-the-book\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">ACHETEZ LE LIVRE<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong>(No) Value in Unified Communications<\/strong><br \/>\nby Dimitri Osler<\/h2>\n<p>[\/vc_column_text][vc_btn title=\u00a0\u00bbBuy the Book for 19,90 \u20ac\u00a0\u00bb style=\u00a0\u00bbflat\u00a0\u00bb color=\u00a0\u00bborange\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb button_block=\u00a0\u00bbtrue\u00a0\u00bb link=\u00a0\u00bburl:http%3A%2F%2Fwww.wildix.com%2Fbuy-the-book||target:%20_blank|\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; accent_color=\u00a0\u00bb#003366&Prime;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Aujourd&rsquo;hui, les organisations performantes doivent \u00eatre dynamiques et capables de r\u00e9agir rapidement aux feedbacks. Une nouvelle plateforme UC est la solution toute trouv\u00e9e pour g\u00e9rer le syst\u00e8me d\u2019information de cette r\u00e9volution Lean. Les membres d\u2019une \u00e9quipe seront en effet en mesure de communiquer et de prendre des d\u00e9cisions plus rapidement et plus efficacement, de m\u00eame &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blog.wildix.com\/fr\/et-maintenant-chatbots-et-flux-de-travail\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;Et maintenant ? Chatbots et flux de travail&nbsp;&raquo;<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[53,80],"tags":[],"class_list":["post-38780","post","type-post","status-publish","format-standard","hentry","category-blog-fr","category-infostechniques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Et maintenant ? Chatbots et flux de travail | Wildix<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Et maintenant ? Chatbots et flux de travail | Wildix\" \/>\n<meta property=\"og:description\" content=\"Aujourd&rsquo;hui, les organisations performantes doivent \u00eatre dynamiques et capables de r\u00e9agir rapidement aux feedbacks. Une nouvelle plateforme UC est la solution toute trouv\u00e9e pour g\u00e9rer le syst\u00e8me d\u2019information de cette r\u00e9volution Lean. Les membres d\u2019une \u00e9quipe seront en effet en mesure de communiquer et de prendre des d\u00e9cisions plus rapidement et plus efficacement, de m\u00eame &hellip; Continuer la lecture de &laquo;&nbsp;Et maintenant ? 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