{"id":80240,"date":"2020-08-03T12:02:36","date_gmt":"2020-08-03T10:02:36","guid":{"rendered":"https:\/\/blog.wildix.com\/?p=80240"},"modified":"2020-08-03T12:02:36","modified_gmt":"2020-08-03T10:02:36","slug":"envisager-le-service-la-clientele-partir-de-vos-chiffres","status":"publish","type":"post","link":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/","title":{"rendered":"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_single_image image=\u00a0\u00bb35540&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text]<\/p>\n<h2><b>Quand les mesures du centre de contact ajoutent de la valeur au PBX<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u00c0 l&rsquo;\u00e8re du num\u00e9rique, chaque entreprise doit savoir qu&rsquo;un service client\u00e8le rapide est tr\u00e8s important.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La raison est une anecdote racont\u00e9e par les statistiques. Bien que l&rsquo;avis du service client\u00e8le soit globalement positif, plus de 50 % des consommateurs annuleront un achat si on ne leur offre pas une r\u00e9duction, 40 % souhaitent que le service soit effectu\u00e9 \u00ab\u00a0rapidement\u00a0\u00bb. En outre, 90 % des consommateurs consid\u00e8rent qu&rsquo;une r\u00e9ponse \u00ab\u00a0imm\u00e9diate\u00a0\u00bb du service client\u00e8le est importante.<\/span><br \/>\n<!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Le fait est que si les consommateurs subissent de longs d\u00e9lais d&rsquo;attente, votre entreprise risque d&rsquo;en souffrir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bien entendu, la cl\u00e9 de la gestion du service \u00e0 la client\u00e8le est une \u00e9quipe d&rsquo;agents bien form\u00e9e, suffisamment nombreuse pour g\u00e9rer le flux d&rsquo;appels aux heures de pointe. Mais pour profiter pleinement de cette \u00e9quipe, il faut aussi un logiciel de centre de contact pour faciliter les communications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En termes simples, <strong>un centre de contact est un programme de gestion automatis\u00e9e des appels pour les syst\u00e8mes PBX<\/strong>. Imaginez les appels entrants comme des trains qui doivent entrer en \u00ab\u00a0gare\u00a0\u00bb d\u2019un agent disponible ; dans cet exemple, un centre de contact est une escale pour les trains, utilisant le routage automatique comme \u00ab\u00a0aiguillage\u00a0\u00bb pour acheminer les appels vers la bonne destination.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Un centre de contact doit \u00e9galement comprendre des outils tels que :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Renvoi de l&rsquo;appel \u00e0 des agents ou services sp\u00e9cifiques<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Configuration du RVI personnalisable<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Possibilit\u00e9 d&rsquo;informer l&rsquo;appelant du temps d&rsquo;attente pr\u00e9vu<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">G\u00e9n\u00e9ration de statistiques<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Chaque point de cette liste permettra d&rsquo;optimiser tout syst\u00e8me PBX. Mais pour am\u00e9liorer le service \u00e0 la client\u00e8le, le dernier point sur les mesures est particuli\u00e8rement important.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pourquoi ?<\/span><\/p>\n<p><strong>Car en \u00e9tudiant les donn\u00e9es g\u00e9n\u00e9r\u00e9es par votre centre de contact, vous saurez comment simplifier votre strat\u00e9gie en formant votre \u00e9quipe.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Revenons \u00e0 la m\u00e9taphore du train &#8211; supposons que votre escale fonctionne bien et que les \u00ab\u00a0trains\u00a0\u00bb (appels entrants) atteignent constamment les bonnes \u00ab\u00a0gares\u00a0\u00bb (agents). Pour optimiser davantage ces op\u00e9rations, vous devez savoir combien de temps chaque train reste en gare avant de partir. Vous devez vous assurer que le trafic se d\u00e9place \u00e0 la vitesse la plus efficace.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pour un train comme pour un syst\u00e8me PBX, <strong>la premi\u00e8re \u00e9tape de l&rsquo;optimisation du trafic est la collecte de donn\u00e9es<\/strong>. De cette fa\u00e7on, vous pouvez comprendre exactement o\u00f9 vous pouvez acc\u00e9l\u00e9rer l&rsquo;op\u00e9ration. Si les rapports montrent qu&rsquo;un agent travaille rapidement, vous pouvez maintenant \u00e9tudier sa m\u00e9thodologie et d\u00e9couvrir ce qu&rsquo;il fait bien. Si, par contre, vous d\u00e9couvrez qu&rsquo;un agent travaille lentement, vous pouvez ainsi trouver comment acc\u00e9l\u00e9rer la circulation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pour <strong>un traitement optimal de l&rsquo;appel<\/strong>, vous devez savoir :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Combien de temps les agents passent-ils au t\u00e9l\u00e9phone ?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Combien de temps les appels restent-ils en attente ?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quels sont les agents qui r\u00e9pondent \u00e0 la plupart des appels ?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quel est le\u00a0 co\u00fbt de chaque appel pour votre entreprise ?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>Wildix CDR-View<\/strong> extrait toutes ces informations de votre syst\u00e8me PBX existant et les pr\u00e9sente dans un format propre, compr\u00e9hensible et personnalisable. Les donn\u00e9es sont \u00e9galement sauvegard\u00e9es par date et heure afin de cr\u00e9er des archives bien organis\u00e9es.<\/span>[\/vc_column_text][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/rLbUnPO4iH0&Prime; align=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text]<span style=\"font-weight: 400;\">Pour une mesure en temps r\u00e9el, Wildix propose <strong>le Call Center Wallboard<\/strong>, qui prend \u00e9galement les informations de votre syst\u00e8me PBX existant.<\/span>[\/vc_column_text][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/6DRQYkZ_QmU\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text]<span style=\"font-weight: 400;\">Gr\u00e2ce \u00e0 ces informations, vous pouvez \u00e9laborer une strat\u00e9gie pour faciliter le processus d&rsquo;appel en vous concentrant sur les agents qui en font partie. D\u00e8s que vos agents pourront travailler plus rapidement, ils r\u00e9duiront les d\u00e9lais d&rsquo;attente et, ce faisant, \u00e9limineront la principale cause d&rsquo;insatisfaction des clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En gardant un \u0153il sur les mesures, vous disposerez des outils n\u00e9cessaires pour que vos clients soient encore plus satisfaits de votre service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si vous souhaitez en savoir plus sur ces solutions, consultez la documentation gratuite sur <a href=\"https:\/\/confluence.wildix.com\/display\/DOC\/CDR-View+User+Guide\">CDR-View<\/a> et <a href=\"https:\/\/www.wildix.com\/fr\/call-center-wallboard\/\">Wallboard<\/a>, ou <a href=\"https:\/\/www.wildix.com\/fr\/contacts\/\">contactez-nous !<\/a><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=\u00a0\u00bb35540&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text] Quand les mesures du centre de contact ajoutent de la valeur au PBX \u00c0 l&rsquo;\u00e8re du num\u00e9rique, chaque entreprise doit savoir qu&rsquo;un service client\u00e8le rapide est tr\u00e8s important. La raison est une anecdote racont\u00e9e par les statistiques. Bien que l&rsquo;avis du service client\u00e8le soit globalement positif, plus de 50 % des &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres&nbsp;&raquo;<\/span><\/a><\/p>\n","protected":false},"author":563,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-80240","post","type-post","status-publish","format-standard","hentry","category-blog-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres | Wildix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres | Wildix\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_single_image image=\u00a0\u00bb35540&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text] Quand les mesures du centre de contact ajoutent de la valeur au PBX \u00c0 l&rsquo;\u00e8re du num\u00e9rique, chaque entreprise doit savoir qu&rsquo;un service client\u00e8le rapide est tr\u00e8s important. La raison est une anecdote racont\u00e9e par les statistiques. Bien que l&rsquo;avis du service client\u00e8le soit globalement positif, plus de 50 % des &hellip; Continuer la lecture de &laquo;&nbsp;Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres&nbsp;&raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/\" \/>\n<meta property=\"og:site_name\" content=\"Wildix Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wildix.pbx\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-03T10:02:36+00:00\" \/>\n<meta name=\"author\" content=\"Austen Read-McFarland\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@WildixSrl\" \/>\n<meta name=\"twitter:site\" content=\"@WildixSrl\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Austen Read-McFarland\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/\"},\"author\":{\"name\":\"Austen Read-McFarland\",\"@id\":\"https:\/\/blog.wildix.com\/#\/schema\/person\/899417d475c0519b2d90ae4cdcd60f99\"},\"headline\":\"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres\",\"datePublished\":\"2020-08-03T10:02:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/\"},\"wordCount\":756,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/blog.wildix.com\/#organization\"},\"articleSection\":[\"Blog @fr\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/\",\"url\":\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/\",\"name\":\"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres | Wildix\",\"isPartOf\":{\"@id\":\"https:\/\/blog.wildix.com\/#website\"},\"datePublished\":\"2020-08-03T10:02:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.wildix.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog @fr\",\"item\":\"https:\/\/blog.wildix.com\/fr\/category\/blog-fr\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.wildix.com\/#website\",\"url\":\"https:\/\/blog.wildix.com\/\",\"name\":\"Wildix Blog\",\"description\":\"Parlons VoIP, Communication unifi\u00e9e et WebRTC\",\"publisher\":{\"@id\":\"https:\/\/blog.wildix.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.wildix.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.wildix.com\/#organization\",\"name\":\"Wildix\",\"url\":\"https:\/\/blog.wildix.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/blog.wildix.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/LOGO-WILDIX-BLU-small-e1733323375170.jpg\",\"contentUrl\":\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/LOGO-WILDIX-BLU-small-e1733323375170.jpg\",\"width\":473,\"height\":192,\"caption\":\"Wildix\"},\"image\":{\"@id\":\"https:\/\/blog.wildix.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/wildix.pbx\",\"https:\/\/x.com\/WildixSrl\",\"https:\/\/www.linkedin.com\/company\/wildix-srl\",\"https:\/\/www.youtube.com\/user\/WildixPBX\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.wildix.com\/#\/schema\/person\/899417d475c0519b2d90ae4cdcd60f99\",\"name\":\"Austen Read-McFarland\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/blog.wildix.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ab44849117dd26bbdfa9ddbee7ab007c63ceafcb5c9585bbbba0bd325a11226c?s=96&d=retro&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ab44849117dd26bbdfa9ddbee7ab007c63ceafcb5c9585bbbba0bd325a11226c?s=96&d=retro&r=g\",\"caption\":\"Austen Read-McFarland\"},\"url\":\"https:\/\/blog.wildix.com\/fr\/author\/austen-read-mcfarland\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres | Wildix","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/","og_locale":"fr_FR","og_type":"article","og_title":"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres | Wildix","og_description":"[vc_row][vc_column][vc_single_image image=\u00a0\u00bb35540&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text] Quand les mesures du centre de contact ajoutent de la valeur au PBX \u00c0 l&rsquo;\u00e8re du num\u00e9rique, chaque entreprise doit savoir qu&rsquo;un service client\u00e8le rapide est tr\u00e8s important. La raison est une anecdote racont\u00e9e par les statistiques. Bien que l&rsquo;avis du service client\u00e8le soit globalement positif, plus de 50 % des &hellip; Continuer la lecture de &laquo;&nbsp;Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres&nbsp;&raquo;","og_url":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/","og_site_name":"Wildix Blog","article_publisher":"https:\/\/www.facebook.com\/wildix.pbx","article_published_time":"2020-08-03T10:02:36+00:00","author":"Austen Read-McFarland","twitter_card":"summary_large_image","twitter_creator":"@WildixSrl","twitter_site":"@WildixSrl","twitter_misc":{"\u00c9crit par":"Austen Read-McFarland","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/#article","isPartOf":{"@id":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/"},"author":{"name":"Austen Read-McFarland","@id":"https:\/\/blog.wildix.com\/#\/schema\/person\/899417d475c0519b2d90ae4cdcd60f99"},"headline":"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres","datePublished":"2020-08-03T10:02:36+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/"},"wordCount":756,"commentCount":0,"publisher":{"@id":"https:\/\/blog.wildix.com\/#organization"},"articleSection":["Blog @fr"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/","url":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/","name":"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres | Wildix","isPartOf":{"@id":"https:\/\/blog.wildix.com\/#website"},"datePublished":"2020-08-03T10:02:36+00:00","breadcrumb":{"@id":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.wildix.com\/fr\/envisager-le-service-la-clientele-partir-de-vos-chiffres\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.wildix.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Blog @fr","item":"https:\/\/blog.wildix.com\/fr\/category\/blog-fr\/"},{"@type":"ListItem","position":3,"name":"Envisager le service \u00e0 la client\u00e8le \u00e0 partir de vos chiffres"}]},{"@type":"WebSite","@id":"https:\/\/blog.wildix.com\/#website","url":"https:\/\/blog.wildix.com\/","name":"Wildix Blog","description":"Parlons VoIP, Communication unifi\u00e9e et WebRTC","publisher":{"@id":"https:\/\/blog.wildix.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.wildix.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/blog.wildix.com\/#organization","name":"Wildix","url":"https:\/\/blog.wildix.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.wildix.com\/#\/schema\/logo\/image\/","url":"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/LOGO-WILDIX-BLU-small-e1733323375170.jpg","contentUrl":"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/LOGO-WILDIX-BLU-small-e1733323375170.jpg","width":473,"height":192,"caption":"Wildix"},"image":{"@id":"https:\/\/blog.wildix.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/wildix.pbx","https:\/\/x.com\/WildixSrl","https:\/\/www.linkedin.com\/company\/wildix-srl","https:\/\/www.youtube.com\/user\/WildixPBX"]},{"@type":"Person","@id":"https:\/\/blog.wildix.com\/#\/schema\/person\/899417d475c0519b2d90ae4cdcd60f99","name":"Austen Read-McFarland","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/blog.wildix.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ab44849117dd26bbdfa9ddbee7ab007c63ceafcb5c9585bbbba0bd325a11226c?s=96&d=retro&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ab44849117dd26bbdfa9ddbee7ab007c63ceafcb5c9585bbbba0bd325a11226c?s=96&d=retro&r=g","caption":"Austen Read-McFarland"},"url":"https:\/\/blog.wildix.com\/fr\/author\/austen-read-mcfarland\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/posts\/80240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/users\/563"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/comments?post=80240"}],"version-history":[{"count":0,"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/posts\/80240\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/media?parent=80240"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/categories?post=80240"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.wildix.com\/fr\/wp-json\/wp\/v2\/tags?post=80240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}