{"id":751,"date":"2015-05-27T14:20:00","date_gmt":"2015-05-27T12:20:00","guid":{"rendered":"https:\/\/blog.wildix.com\/?p=751"},"modified":"2015-06-11T12:28:22","modified_gmt":"2015-06-11T10:28:22","slug":"senza-analisi-e-controllo-non-ce-strategia","status":"publish","type":"post","link":"https:\/\/blog.wildix.com\/it\/senza-analisi-e-controllo-non-ce-strategia\/","title":{"rendered":"Senza analisi e controllo non c&#8217;\u00e8 strategia"},"content":{"rendered":"<p><strong>Sai quante opportunit\u00e0 di business vengono perse<\/strong> solo perch\u00e9 il cliente non riesce a contattare la tua azienda o un tuo collaboratore?<\/p>\n<p>Il telefono occupato, l\u2019appunto scritto su un post-it, una comunicazione dimenticata.<!--more--><a href=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/post-it-.png\"><img decoding=\"async\" class=\"  wp-image-811 alignright\" src=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/post-it--300x144.png\" alt=\"post it\" width=\"102\" height=\"49\" srcset=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/post-it--300x144.png 300w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/post-it-.png 512w\" sizes=\"(max-width: 102px) 100vw, 102px\" \/><\/a><\/p>\n<p>Un sistema di comunicazione evoluto non solo ti permette di ottimizzare la gestione della comunicazione, interna e esterna, ma ti permette di monitorarlo in tempo reale.<\/p>\n<p>Vedrai, anche attraverso comodi grafici, personalizzabili:<\/p>\n<ul>\n<li>Il numero di chiamate ricevute<\/li>\n<li>Quante chiamate risposte<\/li>\n<li>Quante chiamate perse<\/li>\n<li>Flussi di comunicazione per ciascun operatore<\/li>\n<li>Flussi di comunicazione per fascia oraria.<\/li>\n<li>Il tempo impiegato per rispondere a ogni chiamata.<\/li>\n<\/ul>\n<p>Su queste considerazioni potrai ottimizzare la tua strategia di customer care, potenziando le fasce orarie pi\u00f9 critiche e alleggerendo quelle meno frequentate.<\/p>\n<p>Con il servizio di <strong>SLA<\/strong> (Service Level Agreement), inoltre potrai monitorare e condividere con i tuoi collaboratori la qualit\u00e0 di servizio di risposta alla clientela, in tempo reale.<\/p>\n<p><iframe title=\"Wildix Call Center Wallboard\" width=\"525\" height=\"295\" src=\"https:\/\/www.youtube.com\/embed\/6DRQYkZ_QmU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Antonio Travaglini<\/strong>, responsabile servizi di <strong>Moretti Compact<\/strong> ci confida:<\/p>\n<p><i> <img decoding=\"async\" class=\"  wp-image-812 alignleft\" src=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/Sede-Moretti-1024x490-300x144.jpg\" alt=\"Sede-Moretti-1024x490\" width=\"233\" height=\"112\" srcset=\"https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/Sede-Moretti-1024x490-300x144.jpg 300w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/Sede-Moretti-1024x490-660x316.jpg 660w, https:\/\/blog.wildix.com\/wp-content\/uploads\/2015\/05\/Sede-Moretti-1024x490.jpg 1024w\" sizes=\"(max-width: 233px) 100vw, 233px\" \/>\u201cLa nostra reception pu\u00f2 oggi avvalersi di un sistema di attesa e instradamento automatizzato delle chiamate che risolvono il fenomeno della perdita di telefonate nei momenti di intenso traffico.<\/i><b><i> In questo modo riusciamo a soddisfare le richieste di tutti i nostri clienti, con benefici a livello di marketing<\/i><\/b><i>.\u201d<\/i><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sai quante opportunit\u00e0 di business vengono perse solo perch\u00e9 il cliente non riesce a contattare la tua azienda o un tuo collaboratore? Il telefono occupato, l\u2019appunto scritto su un post-it, una comunicazione dimenticata.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,6],"tags":[],"class_list":["post-751","post","type-post","status-publish","format-standard","hentry","category-blog-it","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senza analisi e controllo non c&#039;\u00e8 strategia | Wildix<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senza analisi e controllo non c&#039;\u00e8 strategia | Wildix\" \/>\n<meta property=\"og:description\" content=\"Sai quante opportunit\u00e0 di business vengono perse solo perch\u00e9 il cliente non riesce a contattare la tua azienda o un tuo collaboratore? 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