Having worked in the communications industry for over 25 years, it’s great to see a technical advancement that meets the requirements of the consumer; to have
Devices connected to the UC system, such as SIP user terminals (VoIP phones and FXS Media Gateways) and SIP trunk media gateways, must also be secured
Any UC solution must use state-of-the-art cryptographic tools to make sure that information exchanged remains secret. For TCP connections, the de facto standard is Transport Layer
Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They
Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in their
Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation
Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.
You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores
The French government has officially announced that by 2027, tools like Microsoft Teams and Zoom will be systematically replaced across all state administrations by sovereign alternatives.
