From VoIP to Unified Communications and WebRTC
Whether you are looking for a ready-to-buy UC solution or thinking about building one, the question of hosted, managed, or cloud is usually the first question that arises when a new service is added.
Let’s first review what each category means.
In this blog article we will discuss the basic standards used for real-time communications — SIP and XMPP — what is the difference, how each of them works, and, which one to choose.
The IETF has two documented standards for real-time communications that are widely implemented: SIP and XMPP.
These standards transport text information and rely on other standards for the actual media transmission.
As both support real-time communications, many question which solution is most suited to their needs.
Let’s briefly explore the history and purpose of both.
Continue reading “SIP and XMPP standards in Unified Communications”
Web-based VS native administration is a long-standing dispute within this field. This topic is particularly important because it defines all of the user’s experience. Let’s examine, why web-based communication solutions are the best choice for delivering high service quality.
All new products now use web-based administration interfaces. Gone are the days of interfaces made with Java / QT. The advantages of this change include:
If the communication system you are developing or deploying does not use a web-based interface, please reconsider your choice. Web-based is really the best option. Continue reading “Web-based vs Native apps: Which to Choose?”
Vertical Solutions based on Unified Communications features can be successfully implemented for different industries, including Retail, Education, Healthcare, Manufacturing, Hospitality, Healthcare and Finance. In this blog article we will analyze some of these features and their ways of implementation.
This feature allows for the delivery of audio messages, recorded or in real-time, to many users, typically using overhead speakers and other devices connected to the system.
Paging is performed over many devices. Intercom is usually performed over a single device. Continue reading “Vertical Solutions for Retail, Education, Hospitality, Healthcare”
In the previous blog article we discussed how Unified Communications can improve the team collaboration and management. Today we will discover which features can help you win new customers and retain the existing ones by increasing the efficiency of your call center and marketing activities and improving your customer support.
Today, users usually discover an organization via its website after a related web search. Besides valid contents, the website should integrate real-time communication features to allow potential and returning clients to get in touch with the team and improve your customer support.
Continue reading “Unified Communications for Customer Support, Contact Center, and Marketing Activities”