Stuart Brown, Author at Wildix Blog

24 March 202530 April 2025

The Critical Role of Financial Stability in Unified Communications

Simple mismanagement or a sign of deeper issues?

Unified communications has evolved from a convenience to an essential business function, underpinning how companies collaborate, innovate and compete in today’s digital landscape. With integrated tools that combine voice, video, messaging and collaboration platforms into one seamless ecosystem, UC solutions have become indispensable for enterprises worldwide.

Continue reading “The Critical Role of Financial Stability in Unified Communications”

17 March 202530 April 2025

What Is a Hosted PBX System?

A Comprehensive Guide to Communications That Power Businesses

Communication is the cornerstone of successful businesses. As organizations increasingly adopt cloud solutions to streamline operations, the hosted PBX system has emerged as a powerful, cost-effective solution to transform traditional phone systems. Whether you’re a small business owner or part of a large enterprise, understanding hosted PBX can empower you to modernize your communication infrastructure and stay ahead of the competition.

Continue reading “What Is a Hosted PBX System?”

10 March 202530 April 2025

The WHO Pandemic Announcement: How Remote Work Became the Gold Standard

It changed the world of work forever

Five years ago, the World Health Organization (WHO) officially declared the COVID‑19 outbreak a pandemic. That date will remain etched in history for transforming lives, businesses and economies around the globe. While pandemics have altered the course of human history before, never had one done so on such a hyperconnected, digital scale. Almost overnight, workforces were disbanded from their physical offices, replaced by millions of homes-turned-workspaces connected via webcams, headsets and collaboration platforms.

Continue reading “The WHO Pandemic Announcement: How Remote Work Became the Gold Standard”

4 March 2025

Mastering Multitasking With UC Tools

It’s surprisingly easy with the right remote working solution

Remote working has become more than just a temporary trend — it’s a cornerstone of modern business strategy. As organizations continue to embrace flexibility, employees are increasingly required to juggle multiple tasks simultaneously, making multitasking a critical skill for success. Unified communications tools have emerged as indispensable allies in this new era, enabling teams to collaborate efficiently, no matter where they are. Continue reading

24 February 202530 April 2025

The Future of Customer Service: Exploring Artificial Intelligence Call Centers

Delivering great customer service just got easier

Customer service is constantly evolving, and businesses are seeking new ways to enhance their customer support operations without losing the personal touch that customers value. Artificial intelligence call centers are one such possibility. By leveraging AI‑driven solutions such as chatbots, speech analytics and predictive routing, companies are transforming the way they handle customer interactions.

Continue reading “The Future of Customer Service: Exploring Artificial Intelligence Call Centers”