Stuart Brown, Author at Wildix Blog

7 January 20258 January 2025

Wildix and IPscape: Building Contact Center Functionality Through Integrations

One of the key advantages of Wildix is that it’s an incredibly intuitive platform, but it can’t do everything. But that doesn’t matter because we can integrate with a huge range of systems, ranging from CRMs to complex call center software.
Continue reading

16 September 2024

Unified Communications for Small and Medium Businesses: Tailoring Solutions for Different Scales

MSPs have to deal with a huge range of businesses, from small one-or-two-person startups to huge enterprises, all looking to make a difference in their respective markets. But when it comes to small and medium enterprises, what are the differences when pitching to them? Let’s take a deep dive.

Continue reading “Unified Communications for Small and Medium Businesses: Tailoring Solutions for Different Scales”

5 August 2024

Cybersecurity Incident Plans: Why They’re More Critical Than Ever

It may seem like a lifetime ago, but it was only last year that UCaaS MSPs were talking about the 3CX hack and wondering if they were going to produce an incident report plan. Over the past 12 months, we’ve had major attacks on infrastructure worldwide, along with new threat actors coming to the fore.

Continue reading “Cybersecurity Incident Plans: Why They’re More Critical Than Ever”

7 June 20247 June 2024

VoIP Is Commoditized — Or Is It?

Commoditization is where products become stripped away of their branding and the core features become the same. VoIP has become heavily commoditized, with virtually everyone offering the same core services. Yet there are areas of differentiation when you look closely. So let’s take a look at the root of the problem, the proliferation of countless solutions and the solution.

Continue reading “VoIP Is Commoditized — Or Is It?”