You have decided to set up a UC&C hosted offer for your enterprise customers (versus customer premises IPBX), you have the choice between two implementations: IP Centrex and IPBX virtualized.

And you must make the right choice.

From there, you realize there is no real literature putting into perspective the IP Centrex and virtualized IPBX. Some will say that it is unclear. Let us enlighten and provide you with a few assets to shape your own opinion.

Let’s start with the Wikipedia 2017 definition of IP Centrex, the definition as you will see demonstrates the confusion. Continue reading →

(2 votes, average: 5.00 out of 5)

Loading...

The Real Productivity Gains of WebRTC UC

A new phone system is always a reason to celebrate – particularly if your last update was a decade ago or more – but sometimes the features that are most useful get overlooked or lost as your team adapts to your new tools.

A new Wildix UC&C setup is far more than just a phone system – it is an innovative and dynamic command center packed with useful features to support and facilitate collaboration and customer service at every level.

Often, new customers use the features they are familiar with from their outdated systems – enjoying better quality call handling and transfers, but missing out on some of the most enriched and powerful features of their new system.
Continue reading →

(3 votes, average: 5.00 out of 5)

Loading...

At Wildix, it’s important to think about all the areas of our business where a positive impact can be made by making thoughtful and educated decisions. Considering call center solutions is one of those decisions. The technology you use for your call center should provide real time insights into when your clients are calling, what they want and what times you need to have more skilled agents available. Once an agent engages a caller, they need to be able to access that individual’s account history and data, including all historic information, previous interactions and notes. Fail to supply this data or make your agent hunt for it between multiple systems and they simply won’t be able to efficiently answer questions or provide solutions.
Continue reading →

(3 votes, average: 5.00 out of 5)

Loading...