Wildix Blog

Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company. This is useful for understanding how these leads see your company while learning more about it. Continue reading “Improve Your Customer Journey and Contact Center Operations with x-caracal”

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Implementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions, these trunks often have poor security due to no TLS support, as well as no failover protections and difficulties in installation and maintenance.

It was in order to solve problems such as these that Wildix initially created CLASSOUND, a fully Cloud-based service that goes beyond SIP trunks in its capabilities. Using CLASSOUND, companies can enjoy the full capabilities of a communications system with global coverage, combined with the security and maintenance they’d expect from a modern enterprise-grade VoIP system. Continue reading “The Universal Value of CLASSOUND”

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When features appear nearly identical, it’s often tempting for businesses to select their UCC platform primarily on brand recognition. And although it isn’t as if being a well known brand makes a solution better for business needs, this is often the reason that drives enterprises to select the VoIP solution 8×8. Continue reading “Wildix vs. 8×8”

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Successful marketing campaigns are almost always the result of team efforts. To succeed at positioning — pitching your business to fulfill one highly specialized customer need — you typically need a department full of marketing professionals, so as to create a high volume of materials and spread them effectively. Continue reading “How the Cloud Can Unify Marketing Efforts”

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Anywhere that sales happen, it’s becoming increasingly difficult for sales reps to impress potential buyers. The main culprit behind this is digital buying channels: as Gartner points out, the rise of e-commerce and online information means that, now, a typical buyer spends only 17% of their customer journey actually talking to salespeople. Continue reading “Exceeding Customer Expectations with the Cloud”

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