Automation of Daily Tasks

Learn how many of your daily tasks can be automated thanks to Unified Communications

Automation is at the heart of any lean communication system. The more operations we can automate, the less time users and team members spend performing manual operations.

Automation is at the core of any effective marketing campaign.

Let’s see which operations can be automated and the advantages of doing so.

Call Generation

Dialing numbers takes time and is error-prone. So, the first thing that a Unified Communication system can do is offer a click2call option when using a software application.
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5 questions to ask when managing vendor relationships

Common issues facing channel members today: Issue #2 , Managing Vendor Relationships

vendor managmentMany vendors today end up becoming your competition. We see it happen all the time. You begin working for them, you hand over your database, and before you know it, they’re selling directly to your channel….without you. Suddenly you have to compete against the big guys.

Here are a few questions to ask yourself before deciding to work with a vendor to make sure you avoid becoming their competition:

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Simplify your Business Communication

Learn how real-time features can streamline and simplify your business communication and processes and improve the customer experience.

Consider the following example of a mail exchange:

Look familiar?

In most organizations, users are forced to use email for communication. Conversations are carried out over a series of replies, forwards, and CCs, involving an ever-expanding chain of people. There is no simple way for a customer to get in touch with the organization by means of a chat session, which could possibly be upgraded to a phone call, video call, or chat conference. Continue reading

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TOP 3 INNOVATIVE PRODUCTS FOR CONTACT CENTER

contact centerIn this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.

DECT HEADSET

A wireless headset is a very handy tool for a contact center, as it lets a call agent leave the desk while on a call, but why choose a DECT headset over a Bluetooth one? Let’s compare the two technologies.
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Introducing Lean Communications

Why should companies have lean communications? How to remove waste by facilitating higher quality and less frequent communication?

We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype, Whatsapp, Viber, WeChat, and Facebook Messenger just to name a few. In addition to these applications, we have access to corporate CRMs, ticketing systems, chat systems, blogs, and forums. Often the use of new medias do not necessarily lead to the dismissal of the old ones.

Too much communication leads to loss of time and efficiency.

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