call centers Archives

3 October 202329 February 2024

What Is an Abandoned Call: A Quick Primer

Phone is picked up, how to prevent abandoned and missed calls

Abandoned calls are a problem for call centers, and they can result in missed opportunities to engage. So let’s look at what is an abandoned call, what is a missed call and how we can prevent them.

Continue reading “What Is an Abandoned Call: A Quick Primer”