Learn how many of your daily tasks can be automated thanks to Unified Communications
Automation is at the heart of any lean communication system. The more operations we can automate, the less time users and team members spend performing manual operations.
Automation is at the core of any effective marketing campaign.
Let’s see which operations can be automated and the advantages of doing so.
Dialing numbers takes time and is error-prone. So, the first thing that a Unified Communication system can do is offer a click2call option when using a software application.
Learn how real-time features can streamline and simplify your business communication and processes and improve the customer experience.
Consider the following example of a mail exchange:
In most organizations, users are forced to use email for communication. Conversations are carried out over a series of replies, forwards, and CCs, involving an ever-expanding chain of people. There is no simple way for a customer to get in touch with the organization by means of a chat session, which could possibly be upgraded to a phone call, video call, or chat conference. Continue reading
In this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.
A wireless headset is a very handy tool for a contact center, as it lets a call agent leave the desk while on a call, but why choose a DECT headset over a Bluetooth one? Let’s compare the two technologies.
Why should companies have lean communications? How to remove waste by facilitating higher quality and less frequent communication?
We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype, Whatsapp, Viber, WeChat, and Facebook Messenger just to name a few. In addition to these applications, we have access to corporate CRMs, ticketing systems, chat systems, blogs, and forums. Often the use of new medias do not necessarily lead to the dismissal of the old ones.
Too much communication leads to loss of time and efficiency.
Learn how technology can help enhance call agent productivity and improve customer care.
Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does not make any difference if call center is your core business or if you have to set up an in-house call center for the needs of your own company; You still have to make sure your call agents are equipped with the proper technology.
Choosing the right technology for your contact center requires an investment. The question is how to make the right investment decision. Making a wrong investment can cost you a lot of money, make your lose your customers, and, potentially, even lose your whole business. Continue reading