Category Archives: News

Is Artificial Intelligence the Next Major Technological Revolution?

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artificial intelligenceAccording to Gartner AI promises to be the most disruptive class of technologies during the next 10 years (1). Wildix was among the first UC&C vendors to embed Artificial Intelligence capabilities into their communication platform back in 2017.     

Wildix calls this set of features “Wildix Business Intelligence,” or simply, WBI. Users of a Wildix System can already benefit from the following services:

Text-to-Speech (TTS)

Text-to-Speech service generates a sound file the moment a call is placed. You just have to write down a text—the moment a call is generated, this text is converted into speech. Audio files can be created in different languages using different female and male voices.

With channel variables, such as ${CALLERID(name)}, it is possible to create interactive voice responses. For example, make the system pronounce a welcome message that includes the caller name.  
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TOP 3 INNOVATIVE PRODUCTS FOR CONTACT CENTER

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contact centerIn this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.

DECT HEADSET

A wireless headset is a very handy tool for a contact center, as it lets a call agent leave the desk while on a call, but why choose a DECT headset over a Bluetooth one? Let’s compare the two technologies.
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Wildix US Debuts at MSP Expo

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MSP Expo

Ft. Lauderdale | February 14-16, 2018.

 As Wildix US’s first major event in the United States, we are immensely proud of what we accomplished at MSP Expo. We chose to be a platinum sponsor, and really go in with a bang – and it paid off.

Wildix came to the US at the end of 2016 with little to no brand recognition in the states. We discussed at length how we wanted to handle our first show, and we decided that bigger was better. Continue reading →

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Increase Call Center Productivity Using the Right Technology

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Increase Call Center Productivity Using the Right TechnologyLearn how technology can help enhance call agent productivity and improve customer care.

Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does not make any difference if call center is your core business or if you have to set up an in-house call center for the needs of your own company; You still have to make sure your call agents are equipped with the proper technology.

Choosing the right technology for your contact center requires an investment. The question is how to make the right investment decision. Making a wrong investment can cost you a lot of money, make you lose your customers, and, potentially, even lose your whole business. Continue reading →

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Wildix is a Platinum Sponsor at MSP Expo 2018

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Platinum Sponsor at MSP ExpoWe are very excited to announce that for the first time, Wildix will be exhibiting in the United States – as a platinum sponsor no less! MSP Expo is co-located with IT Expo in Ft. Lauderdale, Florida. As some of you may know, IT Expo is one of the largest remaining communications and technology conferences in the world, while MSP Expo is solely dedicated to helping MSPs network and learn about new, emerging trends in their industry.

At MSP Expo, business owners, buyers, sellers, and resellers will assemble to forge new business partnerships, collaborate and learn together. Dozens of conference sessions, keynotes, and panels will be focused on helping attendees move their businesses forward with communications solutions. Continue reading →

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