Category Archives: VoIP Wiki

Two-Factor Authentication (2FA): what is 2FA and how it can stop someone from stealing your identity

Everything you need to know about Two-Factor Authentication and why using it for UC&C services

Push Notification

Today we use online services to shop, to collaborate, to meet new people and to keep in touch with friends. Many of these online services contain and store private information, such as user personal data, contact lists, credit card credentials, patient information etc.

However we all know that breaking into the system, in many cases, is just a question of time. Your password can be stolen or hacked every now and then.

Someone can pretend they are you and steal your identity.

In fact it has already happened to many of us at least once. What can we do to protect ourselves and our sensitive data?

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What is Push Notification for Mobile Apps?

Push Notification as an integral part of UC&C system

Push Notification

Push notification is a message that pops up on the screen of your mobile device when you are not using the app. In fact we’ve been using push notifications for quite a long time. An example could be a notification coming from the airlines reminding you to check in for your flight or a calendar event reminder.

Apple was the first one to introduce Push notifications in 2009, Google implemented them in 2010. Today push notifications are becoming even more powerful, and we will see why in the next chapter.

Push notification vs Polling and other techniques

In the past many VoIP apps have been using polling techniques, in which the client had to poll the server from time to time to check if there are any updates. They were not actually real-time–you received a notification not at the very time it arrived, but after the app has “polled” the server. Other VoIP apps were running in the background all the time so that the user could receive an update, over-consuming the battery.
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What is Unified Communications (UC)

Understanding VoIP and UC and how they transform Business Communications.

If you are a business owner and you are looking to modernize your company’s phone system, you would definitely come across these two terms: VoIP, which stands for Voice over IP, and Unified Communications (UC).

Many of us are familiar with VoIP technology and how it is different from PSTN and ISDN. A VoIP PBX in contrast to a regular telephone system, offers a number of benefits. To learn more about them, read the blog article on Migration from PSTN to VoIP.

However when it comes to Unified Communications, many people still get confused, which technology or a group of technologies stands behind this buzzword?
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SIP trunking. The difference between PSTN, ISDN and VoIP.

sip trunkingYears ago when VoIP first appeared on the scene, in the time of dial-up Internet, it was associated with poor audio quality and dropped calls. Today it is no longer a problem, thanks to the increased availability of broadband Ethernet services. Large and small companies, public administration organizations worldwide opt for VoIP, while some other enterprises are still hesitant to make the move.

It might be just the right time to learn more about VoIP technology and SIP trunking: the largest telecom providers all around the world stop offering ISDN and PSTN in 2018 and have announced complete phasing-out over the next ten years.
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Inbound ACD – Automated Call Distribution and Call queues

What is ACD – Automated call distribution

ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls.
ACD-automated-call-distribution
This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has a customer service center.
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