For small and medium‑sized businesses, every minute matters. Yet many teams still rely on a patchwork of desk phones, mobile messaging apps, video‑conference tools and email, which creates friction and wasted time. In fact, 86% of employees and executives point to poor communication as a primary cause of project failures and 40% say it directly hampers their daily productivity. Unified communications — often called UC — breaks down these silos by integrating voice, video, messaging, presence and document sharing into a single, intuitive platform.
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