Author: Bethan Harper

The modern workplace has changed dramatically. Field service technicians, real estate agents, delivery drivers and sales representatives are now working wherever their jobs take them, rather than from a traditional office.

Continue reading “Fixed Mobile Convergence: Managing your mobile workforce”

According to the IBM Report: Escalating Data Breach Disruption Pushes Costs to New Highs, in 2024, data breaches cost businesses an average of $4.88 million per incident, and for healthcare organizations, that figure soared to nearly $10 million (IBM, 2024). The architecture behind your cloud communications matters more than most businesses realize, and some approaches introduce risks that aren’t immediately obvious.

Continue reading “Single Tenant vs Multi‑Tenant Security: The Hidden Risks in Your Cloud Communications Platform”

Customer service isn’t about channels anymore. It’s about conversations that flow seamlessly, no matter where they start or where they go.

Continue reading “WhatsApp and Omnichannel Support: Meeting Customer Expectations”