Bethan Harper, Author at Wildix Blog

19 December 2025

Single Tenant vs Multi‑Tenant Security: The Hidden Risks in Your Cloud Communications Platform

According to the IBM Report: Escalating Data Breach Disruption Pushes Costs to New Highs, in 2024, data breaches cost businesses an average of $4.88 million per incident, and for healthcare organizations, that figure soared to nearly $10 million (IBM, 2024). The architecture behind your cloud communications matters more than most businesses realize, and some approaches introduce risks that aren’t immediately obvious.

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28 November 202528 November 2025

WhatsApp and Omnichannel Support: Meeting Customer Expectations

Customer service isn’t about channels anymore. It’s about conversations that flow seamlessly, no matter where they start or where they go.

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26 August 202528 August 2025

The $5,000 Missed Call: How law firms lose money when clients hang up

How artificial intelligence transforms legal communication and prevents revenue loss

New research reveals the staggering scope: law firms miss up to 36% of incoming calls, and 34% of those callers never try again. For a personal injury practice where the average case value exceeds $5,000, every missed call represents thousands of dollars in lost revenue.

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