Stuart Brown, Author at Wildix Blog

27 March 2024

Building Local But Going Global: Why You Don’t Have to Be Limited to One Country

Over the past 100 years, the world has increasingly been going global, with supply chains lengthening and industries reliant on manufacturing overseas, typically in places such as China, Japan or Bangladesh. During this time, even service industries have become increasingly outsourced abroad, which has broadly reduced trust — scripted calls often don’t resolve complex issues effectively. Large companies have increasingly centralized operations, so local services have become less common.

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13 March 202418 February 2025

Cyberthreats and VoIP Security: Is VoIP Secure?

Cyberthreats come in all shapes and sizes, whether they are individuals working to defraud someone on a small scale or state-sponsored cyberwarfare divisions that intend to disrupt life across the Western world. MSPs fulfil a vital role in securing businesses against these threats, especially when it comes to communications. After all, if your VoIP security is compromised, it means attackers have access to all your communications.

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4 March 2024

Doing One Thing Well: Why Focus Is Important to Success

Jack of all trades and master of none, goes the phrase. There are equivalents in other languages: Hungarian has “Egy fenekkel nem lehet ket lovat megulni” (you can’t ride two horses because you only have one butt) and Portuguese has “O homem dos sete instrumentos não toca nenhum” (The musician of the seven instruments doesn’t play any). There are countless other examples throughout different languages.

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19 February 2024

What Is a Business Partner: A Breakdown for Growth-Focused MSP

The business landscape has become more and more complex over the past few decades, and this has been exacerbated by the increasing use of tech to enhance transactions, respond to customers and generally make the customer experience a more effective one. Those asking “what is a business partner” can find that there is no single role in many cases. Instead, companies must rely on a variety of business partners to ensure that their business is competitive.

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5 February 2024

Maximizing Productivity With MSP Tools: How a Great UCaaS Vendor Streamlines MSP Operations

One of the biggest challenges facing MSPs is how to solve the issue of staffing while ensuring you get everything done. For cybersecurity alone, around 3.5 million jobs remain unfilled, and there are similar issues with everyday development and technical roles. MSPs rely on having good techs to solve issues, install solutions and troubleshoot, so how do you manage this effectively? The answer: a good set of MSP tools that make life much easier.

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