Stuart Brown, Author at Wildix Blog

3 October 202329 February 2024

What Is an Abandoned Call: A Quick Primer

Phone is picked up, how to prevent abandoned and missed calls

Abandoned calls are a problem for call centers, and they can result in missed opportunities to engage. So let’s look at what is an abandoned call, what is a missed call and how we can prevent them.

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25 September 202315 November 2023

How to Target a Specific Vertical

At Wildix, we make a variety of solutions, and some are aimed at very specific verticals. We don’t just think about our tech solutions but also our hardware as well. This means we can give our partners a variety of solutions. So what’s the process? How do you target a specific vertical?

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5 September 20235 September 2023

Shortening Your Sales Pipeline: Why Shorter Is Better (For Once)

Business team discussing Lead Generation presentation in conference room

Sales pipelines are a crucial element of any business that sells products or services — which is most businesses. Some use simple spreadsheets, while others use sales enablement apps to help them gain leads and manage the process. However, far too many businesses find the sales process to be too long. Here’s why.

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10 July 20237 July 2023

UCaaS vs CCaaS: Choosing Between Unified Communications as a Service and Contact Center as a Service

UCaaS vs CCaaS Comparison: Wildix Headset

The line between telephony and communications is constantly changing, and different companies offer a huge range of services when it comes to UCaaS vs. CCaaS. It’s important to note the differences between them — even as providers gradually produce products in both spaces.

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26 June 202311 September 2023

Remote Working at Wildix: The Parents Speak!

At Wildix, we specialise in remote work, but we also have many parents (and parents to be!) who have young children. How do we balance the needs of our children, remote work and keeping everything planned and organised?

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