Stuart Brown, Author at Wildix Blog

8 January 20248 January 2024

Delivering Privacy With an Office Phone Booth

UCaaS is a crucial part of the office landscape, yet there are numerous open-plan offices where privacy is not available. While this is often fine for everyday sales calls and answering customer service queries, there are times when it’s necessary to have a little more privacy. An office phone booth is the answer in many cases.

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1 January 202428 December 2023

Why Analyst Backing Matters

Analyst opinions form the background of many industries, whether it’s the famous Standard and Poor’s or Moody’s ratings for government bonds or Gartner and Forrester for companies, notably tech. But how much stock should we put into these analysts? And should MSPs care whether their vendors are important enough to be analyzed by these companies?

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18 December 2023

Revolutionizing Communication: No Walkie-Talkie Headset in the UCaaS Landscape?

The inventor of Walkie-talkie and worker using a portable hand-held radio device

The walkie-talkie is one of the most ubiquitous signs of communication in many industries, being relied on for everything from events to warehousing. Part of the reason for the use of the walkie-talkie headset is that the device itself tends to be fairly rugged. Yet they are rapidly going out of fashion. Why? Because unified communication solutions tend to be much more reliable.

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13 December 2023

Why AI Code May Be Dangerous If Not Treated Correctly

Generative AI is now firmly embedded into many workflows, and it’s the same with Wildix. We use AI tools to help with the content creation process and emails, overseen by our copy team, and our developers use AI tools to create code. Even our CEO uses AI to help refine emails and ensure everything is clear.

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5 December 2023

Hunt Groups and Their Use in Call Centers

A hunt group is a lesser-known aspect of telephony, but they can be very useful in ensuring that calls are answered rapidly. This feature is just one of the many available through modern VoIP systems, and many businesses will need a variety of setups for their staff, not just a hunt group.

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