![Because not everyone needs an off-the-shelf solution Phone APIs in Communications: Tools for Custom UCaaS Systems](https://blog.wildix.com/wp-content/uploads/2022/10/Phone-APIs-in-Communications-Tools-for-Custom-UCaaS-Systems.jpg)
Of all the changes to hit the telephony industry, among the biggest is the role of the installer. With UC&C and the shift to digital frontiers, a service provider can no longer be simply someone who plugs in products as they are. Rather, as telephony has joined the greater field of IT, a telephony installer has become closer to a tech developer.
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