In this blog article we will examine which tools are available for monitoring and analyzing the communication history of the system.
The UC system typically provides one or more of the following resources:
- CDR (Call Data Record) – information about calls
- Call Groups / Queue Logs – or other specific logs
- Syslog – information about the system
- Chat / geolocation logs
This information can be used by our application and integrated with the UC server to perform a specific monitoring and analysis or show reports.
It is important to troubleshoot any technical issues that might arise.