Integration is necessary to perform automation beyond a certain point. With integration, we re-use data and information already entered in other systems (for example, phonebook or users imported from a CRM to a team directory) as a source of automation. On the other end, the applications used within the company are enriched with information provided by the PBX (for example, by using call logs).
Below you will find examples representing just a few possible integration scenarios.
Click2call, Hot-Key Dialing
The most simple integration is to provide an easy way to call leads and customers from the integrated application.