management Archives | Wildix Blog

24 February 202530 April 2025

The Future of Customer Service: Exploring Artificial Intelligence Call Centers

Delivering great customer service just got easier

Customer service is constantly evolving, and businesses are seeking new ways to enhance their customer support operations without losing the personal touch that customers value. Artificial intelligence call centers are one such possibility. By leveraging AI‑driven solutions such as chatbots, speech analytics and predictive routing, companies are transforming the way they handle customer interactions.

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28 August 20231 September 2023

Starting a Business Partnership Checklist: Plan for Success

Three businessmen looking at laptop, discussing tasks and brainstorming new ideas

Forming a partnership with a vendor can be a daunting task. It’s not just about picking a product, signing a contract and reaching out only when there are issues, you need to choose a company that you can work closely with. Someone who you can build a partnership with that moves beyond simple transactions and encourages you both to build a strategy together. So while there are many benefits to becoming a partner in a business, you need to inspect each prospect carefully before making any commitments.

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19 June 202319 June 2023

Partner Relationship Management & You: Using PRM Systems to Your Advantage

Being in a partnership brings a lot of good things to an MSP. On top of splitting costs and responsibilities, you get access to a far larger base of customers than before, along with invaluable knowledge and industry expertise from a fellow IT business owner.

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12 June 20235 February 2024

Building Your MSP for Lead Generation & Growth

Those who wonder how to be a managed service provider that grows are most often considering better ways of MSP lead generation. After all, generating leads means landing more new sales, and more new sales is the best way to keep your business growing — right?

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10 April 20237 April 2023

Business Partnerships for MSPs: Advantages & Disadvantages to Know

When running a small MSP, it’s easy to be wary of entering business partnerships. Of course you need suppliers and customers, but beyond those, how many connections does any SMB really need — let alone one that thrives specifically from making the most of each customer relationship, like you?

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