A Unified Communication solution can be deployed either in an environment controlled by the customer, as a corporate data center, or in a third-party data center. Let’s review such deployment scenarios in more detail.
In most scenarios, a solution deployed in a cloud environment (such as Amazon AWS) offers the best overall conditions including easy redundancy, by relying on different physical data centers, and better connectivity, by providing worldwide data centers.
However, there are scenarios where an in-house UC platform can offer advantages over a cloud solution. When the UC services are accessed mostly by local users and using local PSTN trunking, a local deployment is the best solution. Another scenario might be a site with poor Internet connectivity where phone services must be provided.
In this blog article we will examine which tools are available for monitoring and analyzing the communication history of the system.
The UC system typically provides one or more of the following resources:
- CDR (Call Data Record) – information about calls
- Call Groups / Queue Logs – or other specific logs
- Syslog – information about the system
- Chat / geolocation logs
This information can be used by our application and integrated with the UC server to perform a specific monitoring and analysis or show reports.
It is important to troubleshoot any technical issues that might arise.