Tag: UCaaS

Posted on

The Future of Customer Service: Exploring Artificial Intelligence Call Centers

Delivering great customer service just got easier

The Future of Customer Service - Exploring Artificial Intelligence Call Centers
Customer service is constantly evolving, and businesses are seeking new ways to enhance their customer support operations without losing the personal touch that customers value. Artificial intelligence call centers are one such possibility. By leveraging AI‑driven solutions such as chatbots, speech analytics and predictive routing, companies are transforming the way they handle customer interactions.

Continue reading “The Future of Customer Service: Exploring Artificial Intelligence Call Centers”

Posted on

Business Recovery: Planning for Natural Disasters — How UCaaS Can Help

Business Recovery Planning for Natural Disasters How UCaaS Can Help
Natural disasters are a persistent threat to businesses of every size and across all sectors. Whether it’s wildfires in California, hurricanes and typhoons along coastal areas, tornadoes in the Midwest or severe winter storms, no organization is entirely immune to the potential havoc caused by severe weather and natural catastrophes.

Continue reading “Business Recovery: Planning for Natural Disasters — How UCaaS Can Help”

Posted on

The Environmental Impact of UCaaS: A Sustainable Communication Solution

The Environmental Impact of UCaaS: A Sustainable Communication Solution
One of the biggest concerns of many businesses is achieving a more sustainable future. Most recognize that the impact they have on the world needs to be minimized to reduce carbon emissions and lower the potential impact of climate change. Technology is key to this, including using advanced renewables, smarter electricity and lower-emission transportation where possible.

Continue reading “The Environmental Impact of UCaaS: A Sustainable Communication Solution”

Posted on

How to Choose the Right Conversation and AI Business Intelligence Solution for Your Business

How to Choose the Right AI Business Intelligence Solution
With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what — if anything — you should add to your tech stack. From a communication perspective, conversation intelligence, offered by many AI‑powered business intelligence solutions, is one of the most impactful AI technologies as it simplifies the workloads of customer-facing workers, provides transparency on ongoing sales deals and customer support cases and extracts valuable insights that drive business innovation and efficiency. However, determining which AI and business intelligence platforms offer high-quality conversation intelligence can be confusing, since many providers describe their solutions in different ways or combine more than one service on a single platform, making it hard to know what exactly are their strengths and weaknesses.
Continue reading “How to Choose the Right Conversation and AI Business Intelligence Solution for Your Business”

Posted on

VoIP Is Commoditized — Or Is It?

VoIP Is Commoditized — Or Is It? Wildix Blog
Commoditization is where products become stripped away of their branding and the core features become the same. VoIP has become heavily commoditized, with virtually everyone offering the same core services. Yet there are areas of differentiation when you look closely. So let’s take a look at the root of the problem, the proliferation of countless solutions and the solution.

Continue reading “VoIP Is Commoditized — Or Is It?”

Proudly powered by WordPress