Web-based VS native administration is a long-standing dispute within this field. This topic is particularly important because it defines all of the user’s experience. Let’s examine, why web-based communication solutions are the best choice for delivering high service quality.
All new products now use web-based administration interfaces. Gone are the days of interfaces made with Java / QT. The advantages of this change include:
- No software to install, and the interface is immediately available everywhere
- Compatibility with all modern browsers
- Support for mobile devices like tablets and smartphones
- Security thanks to HTTPs
- Web API might help when automating tasks
If the communication system you are developing or deploying does not use a web-based interface, please reconsider your choice. Web-based is really the best option. Continue reading
Vertical Solutions based on Unified Communications features can be successfully implemented for different industries, including Retail, Education, Healthcare, Manufacturing, Hospitality, Healthcare and Finance. In this blog article we will analyze some of these features and their ways of implementation.
Vertical Solutions for Retail / Education / Healthcare / Production Sites
Paging / Intercom
This feature allows for the delivery of audio messages, recorded or in real-time, to many users, typically using overhead speakers and other devices connected to the system.
Paging is performed over many devices. Intercom is usually performed over a single device. Continue reading
In the previous blog article we discussed how Unified Communications can improve the team collaboration and management. Today we will discover which features can help you win new customers and retain the existing ones by increasing the efficiency of your call center and marketing activities and improving your customer support.
Contact Center – Call Center – Sales / Support Teams
Today, users usually discover an organization via its website after a related web search. Besides valid contents, the website should integrate real-time communication features to allow potential and returning clients to get in touch with the team and improve your customer support.
In the previous blog articles we discussed how different Unified Communications can simplify your business processes and automate your daily tasks. Now it’s time see how to apply and where to apply the previously discussed features. Of course, some are applicable to any kind of business, while others only apply to specific scenarios.
In this blog article we will talk about team collaboration and management.
Office / Open Spaces
All teams working in offices can get great advantages from the adoption of an advanced communication system. Especially teams working in open spaces. In this environment, teams can take advantage of a system which provides better details about their ongoing activities and calls.
I know of companies who sell insect screens during the winter. Sure, when demand is not urgent, one has the time to plan an investment well.
Did you ever “curse” yourself because had you decided to take measures earlier for a verification or a purchase, you would have saved a ton of money?
The car’s transmission belt which never having been checked, then breaks, the boiler with no maintenance, then doesn’t start, the PC backup not carried out and all data is lost…
Don’t get nervous, you are in good company, everyone, good or bad, tends to postpone something which does not constitute an imminent problem… on the other hand, we have so many problems that, if we were to try to prevent them all, we would no longer be able to live.