In this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.

DECT HEADSET

A wireless headset is a very handy tool for a contact center, as it lets a call agent leave the desk while on a call, but why choose a DECT headset over a Bluetooth one? Let’s compare the two technologies.
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