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5 December 2023

Hunt Groups and Their Use in Call Centers

A hunt group is a lesser-known aspect of telephony, but they can be very useful in ensuring that calls are answered rapidly. This feature is just one of the many available through modern VoIP systems, and many businesses will need a variety of setups for their staff, not just a hunt group.

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29 November 2023

Text Chatbots and Creating Customer Satisfaction

Delivering a good customer experience across industries traditionally required humans to pick up phones and answer questions. However, there are a range of tools that allow businesses from every industry to deliver concise, targeted answers to customer queries, and when done right, they can be very useful. The solution? A text chatbot.
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30 October 2023

How Call Center Voice Analytics Boost Your Business

Group business colleagues wearing headsets working in office

The first call center was likely in the mid-’50s, thanks to the introduction of automatic call distribution systems. The ‘70s saw the centralization of calls to big businesses, and progressive advancements allowed call centers to get bigger and handle more inquiries. Scripts, voice recording and call stats helped managers supervise the call center more effectively. Fast forward to the digital revolution, and the role of the call center has dramatically shifted, with technological advancements helping to fine-tune every interaction through call center voice analytics. Call centers are rapidly becoming contact centers, expanding their role to become an integral part of building long-lasting customer relationships.

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27 March 202327 March 2023

5 Emerging Communication Trends for 2023

With the growing presence of AI, cyber threats and 5G connections, communication trends are changing rapidly, and appear unlikely to slow down.

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30 May 202216 August 2022

Wildix & Gong, Your Automation Combination for Sales

Automation is about a lot more than making everyday work easier. As we’ve discussed in our last posts, automating procedures can bring enormous benefits to the entire sales funnel — all the more so when implemented strategically. More than just eliminating the busywork of one given task, the advantages ripple out through your entire workflow.

With all that talk about automating in the abstract, at this stage it’s time to talk about using automation with a very real setup: combining the Wildix system with the state-of-the-art business intelligence tool Gong.

Let’s see this actual case of process automation and how it brings significant advantages to your entire sales funnel.

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