Tag Archives: chat

Simplify your Business Communication

Learn how real-time features can streamline and simplify your business communication and processes and improve the customer experience.

Consider the following example of a mail exchange:

Look familiar?

In most organizations, users are forced to use email for communication. Conversations are carried out over a series of replies, forwards, and CCs, involving an ever-expanding chain of people. There is no simple way for a customer to get in touch with the organization by means of a chat session, which could possibly be upgraded to a phone call, video call, or chat conference. Continue reading

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