This time we will talk about integrations with hospitality management systems via FIAS network protocol.
As we saw in the blog article Vertical Solutions for Retail, Education, Hospitality, Healthcare, integration with hospitality software automates operations such as:
- Check-ins / check-outs
- Minibar charges
- Call charges
- Room status updates
- Do-not-disturb status updates
The most popular PMS systems support a TCP network protocol called FIAS, which allows integration with PBX / UC systems. FIAS was developed by Micros (now Oracle) to allow communication between its PMS Fidelio and external systems such as PBXs, Keys Management Systems, and PoS.
Vertical Solutions based on Unified Communications features can be successfully implemented for different industries, including Retail, Education, Healthcare, Manufacturing, Hospitality, Healthcare and Finance. In this blog article we will analyze some of these features and their ways of implementation.
Vertical Solutions for Retail / Education / Healthcare / Production Sites
Paging / Intercom
This feature allows for the delivery of audio messages, recorded or in real-time, to many users, typically using overhead speakers and other devices connected to the system.
Paging is performed over many devices. Intercom is usually performed over a single device. Continue reading