Times are hard in the unified communications (UC) and wider tech world right now. Unprecedented growth during the pandemic led many companies to expand and accrue debt, with the assumption that post-pandemic revenue would continue to increase. But as businesses reduce their tech stack in favor of one unified platform, stick with their current provider or — more shockingly — return to their on-premise PBX, many of the biggest UC vendors are struggling to hit their targets and pay off their creditors.
At last, 2022 is winding down — a year of chaos, of disruption in the worst of ways, but also one of coming together and doing good in response.
The unified communications industry comprises mainly vendors and solutions dealing with communications over digital channels. Although the industry does develop hardware, it primarily entails software for digital chat, voice over internet protocol (VoIP), video conferencing and similar real-time communications over the internet.