Wildix and IPscape: Building Contact Center Functionality Through Integrations

One of the key advantages of Wildix is that it’s an incredibly intuitive platform, but it can’t do everything. But that doesn’t matter because we can integrate with a huge range of systems, ranging from CRMs to complex call center software.
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24 April 202424 April 2024

Salesforce and UCaaS: Why You Should Integrate Your CRM

Salesforce and Unified Communications: Why You Should Integrate Your CRM

People buy from people. In an increasingly competitive climate, the difference between a sale and a lost opportunity comes down to one thing — your relationship with your customers. As a result, customer relationship management (CRM) software has become a cornerstone of effective sales. It’s become essential for not only collecting and saving customer information but also for building and tracking powerful campaigns, providing detailed analytics and managing complex sales cycles. But even with Salesforce, the number one CRM, on your side, there’s a real risk that you’re not getting the full value of the program if you’re using it on its own. Because for every second spent on switching between windows and manually logging calls, critical time with a customer is lost.

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24 October 202221 October 2022

Phone APIs in Communications: Tools for Custom UCaaS Systems

Of all the changes to hit the telephony industry, among the biggest is the role of the installer. With UC&C and the shift to digital frontiers, a service provider can no longer be simply someone who plugs in products as they are. Rather, as telephony has joined the greater field of IT, a telephony installer has become closer to a tech developer.

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30 May 202216 August 2022

Wildix & Gong, Your Automation Combination for Sales

Automation is about a lot more than making everyday work easier. As we’ve discussed in our last posts, automating procedures can bring enormous benefits to the entire sales funnel — all the more so when implemented strategically. More than just eliminating the busywork of one given task, the advantages ripple out through your entire workflow.

With all that talk about automating in the abstract, at this stage it’s time to talk about using automation with a very real setup: combining the Wildix system with the state-of-the-art business intelligence tool Gong.

Let’s see this actual case of process automation and how it brings significant advantages to your entire sales funnel.

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18 April 202220 May 2023

Your CRM is (Almost) Useless Without Integrated Communications

CRMs need integrations to function at their best

The missing piece for customer data is tracking how you talk to them

If you frequently interact with customers, then I don’t have to tell you about customer relationship management (CRM) software. You or your sales team are probably already intimately familiar with one — and for good reason: When you have multiple leads in your pipeline and need to keep track of each, it takes a full database to keep track of everything going on in your business. Continue reading “Your CRM is (Almost) Useless Without Integrated Communications”