From VoIP to Unified Communications and WebRTC
Even amid the exceptional rise of e-commerce, there’s no denying that the in-store experience still drives retail. In the US, for example, e-commerce only accounted for 10% of the total retail market — meaning that even if internet shopping is on a clear upward trend, traditional retail remains a lucrative (and highly competitive) sphere of business.
Continue reading “6 Communication Issues Holding Back Retail Shops”
With all that talk about automating in the abstract, at this stage it’s time to talk about using automation with a very real setup: combining the Wildix system with the state-of-the-art business intelligence tool Gong.
Let’s see this actual case of process automation and how it brings significant advantages to your entire sales funnel.
Continue reading “Wildix & Gong, Your Automation Combination for Sales”
Of course, it’s all well and good to say just how useful process automation is — but how does one actually go about using automation for a given task?
This is actually a delicate question to answer, because automating work procedures is critical to get right. If you apply automation to an area where it isn’t needed, your return on investment will be less than optimal. Worse, should you do a poor job of automating an aspect of the workflow, the process may end up becoming a sinkhole of time and money spent on fixes.
In this post, we’ll give you a simple overview you can use to plot out a shift from manual work to automated simplicity, all while protecting your technology investment.
At the heart of any useful piece of technology is the concept of making a complicated process easier. Few trends in digital tech exemplify this idea better than automation, or having a machine perform most (if not all) of a task on their own.
Even with how much technology has advanced and opened up, however, it may seem as if automation is out of reach for small to medium-size businesses. Many have an implicit belief that automation can only happen at a large scale and for larger procedures — rendering it irrelevant to most office work or behind-the-scenes workflows.
But this couldn’t be further from the truth. With the right set of tools, even a business at its very outset can put menial yet important tasks into automated processes. Better still, by shifting responsibility for these processes from humans to machines, businesses will stand to gain time, money and even increased approval from employees.
Check out how that process can begin to come together with this overview of digital process automation.
Continue reading “The Innovation of Automation: What Automating Tasks Can Do for You”
At its simplest, telephony just means the technology we use to talk to one another at a distance.
In reality, of course, we all know the definition is much murkier.
These days, examining phone systems means putting multiple versions of technology up against each other. It may make some people think of rotary or touch-tone phones, and make others think of only touchscreen-driven devices. That’s to say nothing of the networks powering this hardware, the deep, dark ocean of technical details and acronyms lurking below the tip of the proverbial iceberg.
Continue reading “What is Telephony, and Which Type Is Most Effective?”