In this blog article we will examine which tools are available for monitoring and analyzing the communication history of the system. The UC system typically
In the previous blog article (TAPI Windows and Web APIs Integrations) we investigated the definition of TAPI and Web API. This time we will discover which
TAPI (Telephony Application Programming Interface) allows out-of-the-box integrations with many applications (such as Microsoft Outlook) and call center software (such as VoxTron). TAPI is an
Using a centralized approach of integration via communication server ICS (Third-party Call Control) solves all the previously described issues (Integration Scenarios for a Communication System).
There are two integration scenarios that can be used for the implementation of your integration. The first is by connecting to the solution’s server (the server
