Author Archives: Dimitri Osler

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About Dimitri Osler

CTO Wildix

Automation of Daily Tasks

Learn how many of your daily tasks can be automated thanks to Unified Communications

Automation is at the heart of any lean communication system. The more operations we can automate, the less time users and team members spend performing manual operations.

Automation is at the core of any effective marketing campaign.

Let’s see which operations can be automated and the advantages of doing so.

Call Generation

Dialing numbers takes time and is error-prone. So, the first thing that a Unified Communication system can do is offer a click2call option when using a software application.
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Simplify your Business Communication

Learn how real-time features can streamline and simplify your business communication and processes and improve the customer experience.

Consider the following example of a mail exchange:

Look familiar?

In most organizations, users are forced to use email for communication. Conversations are carried out over a series of replies, forwards, and CCs, involving an ever-expanding chain of people. There is no simple way for a customer to get in touch with the organization by means of a chat session, which could possibly be upgraded to a phone call, video call, or chat conference. Continue reading

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Introducing Lean Communications

Why should companies have lean communications? How to remove waste by facilitating higher quality and less frequent communication?

We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype, Whatsapp, Viber, WeChat, and Facebook Messenger just to name a few. In addition to these applications, we have access to corporate CRMs, ticketing systems, chat systems, blogs, and forums. Often the use of new medias do not necessarily lead to the dismissal of the old ones.

Too much communication leads to loss of time and efficiency.

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WebRTC Kite Support on Apple Safari 11 for Mac OS X (and Safari)

WebRTC on SafariApple has released Safari 11 for macOS Sierra 10.12.6 and Mac OS X El Capitan 10.11.6. with support for WebRTC.

The update to Safari includes various security patches, bug fixes, and includes a handful of new features for the Mac web browser. Safari 11is only available for Sierra and El Capitan as a separate download. Safari 11 is included, by default, in macOS High Sierra 10.13, which was released for Mac users on September 25. Continue reading

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HowTo: Multi Site PBX CTI Control via TAPI

ms-tapi-server_400-2This article is intended for administrators who want to set up a single / multi site PBXs installation and offer to users a CTI (Computer telephony integration) integration via TAPI (Telephony Application Programming Interface) for Microsoft Windows.

What is TAPI and its advantages

TAPI is supported by a huge number of client, server applications and allows to automate many processes between these applications and the corporate PBX.

Examples of such applications are: Microsoft Outlook, Voxtron (Home | Voxtron Corporate) , Firstel (Firstel | new ways to communicate in business), Salesforce (Salesforce – Wildix via Mirage Support), Microsoft Dynamics Navision. An Integration provided via TAPI can allow to automate outboud call generation as well as inbound call routing.
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