More on the new software that improves customer interactions and empowers call centers
Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map
. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company.
This is useful for understanding how these leads see your company while learning more about it. Continue reading “Improve Your Customer Journey and Contact Center Operations with x-caracal”
How Wildix’s global calling service goes beyond the capabilities of a traditional SIP trunk
Implementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions, these trunks often have poor security due to no TLS support, as well as no failover protections and difficulties in installation and maintenance.
It was in order to solve problems such as these that Wildix initially created CLASSOUND, a fully Cloud-based service that goes beyond SIP trunks in its capabilities. Using CLASSOUND, companies can enjoy the full capabilities of a communications system with global coverage, combined with the security and maintenance they’d expect from a modern enterprise-grade VoIP system. Continue reading “The Universal Value of CLASSOUND”
Essential info on Wildix’s rebranded collaboration tool
Whether out in nature or in the heart of the city, collaboration is pivotal to completing any project. This isn’t something that we’ve just discovered, of course — it’s the longstanding philosophy of UCC as a market. However, as communication becomes more valuable in our daily lives, it becomes more important to design better and better tools to achieve it.
Continue reading “The Latest Buzz on x-bees”
Those who have been in business for more than ten or fifteen years can still remember the days when companies (especially small businesses) filed customer contacts in spreadsheets on their PCs. What a waste of time that was! On top of having to update these files, when certain information had to be found, everything had to be done manually.
Continue reading “Why Your CRM May be a Waste of Money”
Today, successful organizations must be dynamic and able to respond quickly to feedback. A new UC platform is the information system of this lean revolution. Team members will be able to communicate and make decisions faster and more effectively, and customers will be able to collaborate with team members without proxies. New ideas or new ways of looking at business can appear when the tools we use to communicate inspire us.
The UC platform itself must thus adapt over time to transforming needs, both inside and outside the organization, allowing users to collaborate better with customers and to always provide better service.
In order to do this, the UC platform must be constantly fine-tuned by users and updated to take advantages of all the latest improvements. UC solutions providers must strive to always provide new usage scenarios and ideas to organizations. Organizations at all levels must be open to adapt to new technologies.
Continue reading “What’s Next? Chatbots and Workstreams”