Understanding VoIP and UC and how they transform Business Communications. What is Unified Communications? Unified Communications vs Dis-unified Communications Four mistakes in choosing a Unified
Years ago when VoIP first appeared on the scene, in the time of dial-up Internet, it was associated with poor audio quality and dropped calls.
What is ACD – Automated call distribution ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls. This tool
What is IVR? Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by
The difference between FXO and FXS FXO and FXS are the ports used by analog phone lines and analog phones and faxes. These two interfaces
