Years ago when VoIP first appeared on the scene, in the time of dial-up Internet, it was associated with poor audio quality and dropped calls. Today it is no longer a problem, thanks to the increased availability of broadband Ethernet services. Large and small companies, public administration organizations worldwide opt for VoIP, while some other enterprises are still hesitant to make the move.
It might be just the right time to learn more about VoIP technology and SIP trunking: the largest telecom providers all around the world stop offering ISDN and PSTN in 2018 and have announced complete phasing-out over the next ten years.
Continue reading “SIP trunking. The difference between PSTN, ISDN and VoIP.”
What is ACD – Automated call distribution
ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls.
This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has a customer service center.
Continue reading “Inbound ACD – Automated Call Distribution and Call queues”
What is IVR?
Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.
Interactive Voice Response is not necessarily related to VoIP technology.
Examples and benefits
An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.
Continue reading “What is IVR? Examples and benefits of IVR service.”
The difference between FXO and FXS
FXO and FXS are the ports used by analog phone lines and analog phones and faxes.
These two interfaces are always paired (FXO is always connected to FXS and vice versa).
In telecommunications, FXS and FXO are used to indicate whether VoIP equipment is designed to support analog phones (stations, FXS) and analog lines (office, FXO).
FXS is the port used by analog lines, example: telephone jack on the wall / FXS ports of an analog telephone exchange used to connect analog devices.
To connect analog devices to VoIP PBX, use FXS media gateway (media gateway with FXS port).
FXO is the port used by analog devices, example: FXO port of an analog phone, modem, fax (these devices are often called FXO devices), FXO port of an analog telephone exchange used to connect lines.
FXO media gateway (media gateway with FXO port) is necessary to connect analog line to VoIP PBX.
Continue reading “The difference between FXO and FXS”