Featured posts

Analyzing Unified Communications Market

In this blog article we will analyze modern Unified Communications market trends in detail, and discuss how they actually compare with the UC solution features and

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Wildix vs Samsung: A Partner Story

Loren Cleveland is the owner of BTS Communications. With nearly 30 years in the industry, Loren started with BTS as a technician, then moved into marketing

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Reviewing Security Concerns of UC solutions

VoIP communications are completely safe if implemented correctly. As with any other technologies, there are best practices which must be followed to achieve the best possible

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Trending Articles

Is Your Business a Liability? Standard UC is Failing the Searchable Accountability Test

Is Your Business a Liability? Standard UC is Failing the Searchable Accountability Test

8 min read
Updated 29 May 2026
Wildix vs. 8x8

Wildix vs. 8×8

8 min read
Updated 30 March 2021
Communication Data - The Competitive Advantage MSPs Need - Created with AI

Why Communication Data Is Becoming Your Next Competitive Advantage

4 min read
Updated 21 August 2026
How to Choose an Agentic AI Platform for Your Business Communications - Created with AI

How to Choose an Agentic AI Platform for Your Business Communications

6 min read
Updated 21 August 2026
Communication in Manufacturing

How to Improve Communication in Manufacturing with Secure, Scalable Systems

11 min read
Updated 18 November 2025
Turn Every Conversation into Revenue - The Rise of AI-Powered Sales Intelligence - Created with AI

Turn Every Conversation into Revenue: The Rise of AI‑Powered Sales Intelligence

5 min read
Updated 21 August 2026
The State of Recruitment Today: Perspectives From an HR Manager

The State of Recruitment Today: Perspectives From an HR Manager

8 min read
Updated 9 October 2023
sip-trunking

SIP trunking. The difference between PSTN, ISDN and VoIP.

4 min read
Updated 3 June 2026

Recent Posts

Healthcare Communication Systems: The Complete Buyer’s Guide for Hospitals

Key takeaway: A healthcare communication system routes calls, alarms and messages between clinicians, patients and clinical systems. Buy it as a patient safety tool, not a

15 min read
Updated 20 October 2026

Why Communication Data Is Becoming Your Next Competitive Advantage

Every day, your sales and support teams are sitting on revenue insights they never capture. Customer objections. Buying signals. Competitor mentions. Upsell opportunities. Friction points. They

4 min read
Updated 21 August 2026

Stop Guessing, Start Knowing: Turning Your CRM into a Strategic Asset

Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in

8 min read
Updated 21 August 2026

Teams and Visibility: How to get clearer insight into your sales team’s conversations

Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation

9 min read
Updated 21 August 2026

Turn Every Conversation into Revenue: The Rise of AI‑Powered Sales Intelligence

Artificial intelligence is everywhere right now. From boardrooms to sales teams, every organisation is exploring how AI can improve productivity, reduce costs, and enhance customer experience.

5 min read
Updated 21 August 2026

Is Your Business a Liability? Standard UC is Failing the Searchable Accountability Test

You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores

8 min read
Updated 29 May 2026
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Blog categories and tags

Unified Communications Essentials

unified communications

UC basics

business communications

communication platforms

UC implementation

UC benefits

omnichannel communication

VoIP & Cloud Telephony

voip

cloud telephony

sip trunking

pbx

cloud pbx

voice over ip

call quality

Integration Insights

crm integration

api integration

workflow automation

third party integrations

salesforce integration

AI & the Future of Communication

ai communication

chatbots

communication trends

automation

Hybrid & Remote Work Solutions

remote work

hybrid work

collaboration tools

mobile communications

work from home

flexible work

distributed teams

Productivity & Communication Hacks

productivity tips

communication best practices

communication hacks

workflow optimization

Digital Transformation & Communication Strategy

digital transformation

communication strategy

business modernization

technology adoption

Company Culture & Communication

company culture

internal communication

team collaboration

employee engagement

workplace communication

Product & Feature Highlights

wildix features

product updates

product demos

case studies

customer success

Expert Perspectives

thought leadership

industry insights

expert opinions

communication experts

AI Assistants & Automation

ai assistant

virtual assistant

ai personal assistant

intelligent automation

ai productivity

voice assistant

ai scheduling

ai task management

conversational assistant

ai workflow automation

smart assistant

ai meeting assistant

business ai assistant

AI Communication Centers

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Customer Success Stories

Eva Salas
Controller for the Ambulance Coordination Center at Transinsa
“Our problem was that we act as a coordination center, not just a call center, so fairly distributing the workload among operators was very complicated for us. With the new x-bees application, we managed to reduce waiting times and also have fewer missed calls.”
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Hunt Club Medical
Office Manager
“We’ve been able to talk to 15–20% more patients each day since implementing Wildix. Patients are noticing the difference — shorter hold times, quicker responses, and smoother communication overall. For any healthcare facility looking to improve communication and patient satisfaction, Wildix is a game-changer.”
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Dean O’Hara
Managing Director, Nationwide Energy
“We looked at a couple of different options, but x‑bees stood out as one of the best. The AI integration has been a game-changer — calls are logged directly into our CRM, so as soon as the phone goes down, the agent has the transcript by email and in the notes automatically.”
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ACLI Trentine
“The organization also implemented x-bees (via our partner, Starsystem), integrated with Salesforce, to unify communication channels, streamline call handling and enhance customer service. x-bees became the backbone of the organization’s call-handling operations, ensuring that incoming inquiries were managed efficiently.”
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Debra
DELGO’s IT Director
“Customers and riders appreciate the faster, more accurate service. It keeps us responsive, accessible, and aligned with our mission.”

DELGO is a US transit operator serving elderly and vulnerable riders. With Wilma identifying callers, calculating fares and writing bookings straight into the scheduling database, plus 24/7 self-service cancellations, DELGO cut abandoned calls by 38.7% and improved morning peak response by 74%, all without hiring a single new agent.
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Vincenzo and Domenico Circosta
Directors — Fratelli Circosta SRL
“With the Wilma Voicebot, we have managed to eliminate missed calls and radically simplify appointment management. Today, customers receive an immediate response, and we work far more efficiently.”

Fratelli Circosta was losing workshop revenue to 250+ daily calls nobody could answer across 9 Stellantis brands. Wilma AI, integrated with Zucchetti Infinity, took missed calls to zero and now handles 1,580 calls a week.
Learn more
View all Case Studies

Wildix Native Integrations

Integration Insights
View all Integrations