Wildix Blog

24 October 2023

How to Use an Office Phone

Two colleagues working together on office phone and headset

It’s easy in the telecoms industry to be so used to talking about advanced communications solutions that we sometimes forget about the basics. “How to use an office phone” isn’t really something that comes up often in conversations with partners, but the meaning has fundamentally changed.

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16 October 202316 October 2023

Why the Channel Is Critical for Vendors and MSPs

Business team colleagues discussing conference

“They’d tried several vendors, but none of them wanted to do it. Then they came to us. They couldn’t believe someone actually cared.”

These are the words of one of our MSPs based in Canada, talking about a small setup they’d completed in the Caribbean. And it shows how the channel can get things done when major vendors cannot. But what is the channel exactly, and what does it do? More importantly, why is it so vital?

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9 October 2023

Remote Onboarding: What We’ve Learned

Remote recruiting has been a boon for Wildix. With the flexibility and, of course, the systems to hire talent from anywhere in the world, our chances of finding the right person for the job are higher than many. But HR’s job isn’t done the moment a future employee accepts an offer, in reality, it’s just begun.

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3 October 202329 February 2024

What Is an Abandoned Call: A Quick Primer

Phone is picked up, how to prevent abandoned and missed calls

Abandoned calls are a problem for call centers, and they can result in missed opportunities to engage. So let’s look at what is an abandoned call, what is a missed call and how we can prevent them.

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25 September 202315 November 2023

How to Target a Specific Vertical

At Wildix, we make a variety of solutions, and some are aimed at very specific verticals. We don’t just think about our tech solutions but also our hardware as well. This means we can give our partners a variety of solutions. So what’s the process? How do you target a specific vertical?

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