ai Archives | Wildix Blog

7 January 20258 January 2025

Wildix and AI: A Sales Engineer’s Perspective With Matt Hostacky

At the heart of Wildix’s business lies unified communications. Everything is built with the end-user in mind, whether it’s the video, text and audio calls that are in its communication solution or the telephony product that lets you send and receive those calls to anyone in the world. It’s all unified, and that’s the key difference between unified communications and … well … ordinary communications.
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18 July 202418 July 2024

How to Choose the Right Conversation and AI Business Intelligence Solution for Your Business

How to Choose the Right AI Business Intelligence Solution

With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what — if anything — you should add to your tech stack. From a communication perspective, conversation intelligence, offered by many AI‑powered business intelligence solutions, is one of the most impactful AI technologies as it simplifies the workloads of customer-facing workers, provides transparency on ongoing sales deals and customer support cases and extracts valuable insights that drive business innovation and efficiency. However, determining which AI and business intelligence platforms offer high-quality conversation intelligence can be confusing, since many providers describe their solutions in different ways or combine more than one service on a single platform, making it hard to know what exactly are their strengths and weaknesses.
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13 December 2023

Why AI Code May Be Dangerous If Not Treated Correctly

Generative AI is now firmly embedded into many workflows, and it’s the same with Wildix. We use AI tools to help with the content creation process and emails, overseen by our copy team, and our developers use AI tools to create code. Even our CEO uses AI to help refine emails and ensure everything is clear.

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5 December 2023

Hunt Groups and Their Use in Call Centers

A hunt group is a lesser-known aspect of telephony, but they can be very useful in ensuring that calls are answered rapidly. This feature is just one of the many available through modern VoIP systems, and many businesses will need a variety of setups for their staff, not just a hunt group.

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29 November 2023

Text Chatbots and Creating Customer Satisfaction

Delivering a good customer experience across industries traditionally required humans to pick up phones and answer questions. However, there are a range of tools that allow businesses from every industry to deliver concise, targeted answers to customer queries, and when done right, they can be very useful. The solution? A text chatbot.
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