MSPs Archives | Wildix Blog

4 July 202424 July 2024

10 Strong Indicators You Need to Change Your Hardware PBX

Your PBX is an essential part of your phone system, distributing calls throughout the office. If you haven’t changed your system in the past 10 years (that’s 2014 or earlier!), you likely have a hardware PBX, one that sits in your office. While they were effective for most purposes at the time, there are much more modern alternatives, including cloud unified communications, sometimes known as unified communications and collaboration (UC&C) or unified communications as a service (UCaaS). Here are 10 clear signs that you need to change your hardware PBX.

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1 July 202424 July 2024

Building Better Communications: When Do You Need an Upgrade?

Your communication system is the cornerstone of your business, yet when was the last time you really examined it? Millions of businesses worldwide are using aging infrastructure, with a large proportion having a phone system that’s over 20 years old. All this means you could be missing out on the latest technologies that could significantly improve your business and efficiency.

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29 January 202429 January 2024

Wildix vs Cisco Webex: Where Focus Pays Off

Cisco is one of the largest companies in the world, with major products including networking, security, telecommunications equipment and software. It brings in billions of dollars every year, and it has numerous business units, all competing for resources and recognition. But it has one major product that we are interested in: Webex.

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1 January 202428 December 2023

Why Analyst Backing Matters

Analyst opinions form the background of many industries, whether it’s the famous Standard and Poor’s or Moody’s ratings for government bonds or Gartner and Forrester for companies, notably tech. But how much stock should we put into these analysts? And should MSPs care whether their vendors are important enough to be analyzed by these companies?

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30 October 2023

How Call Center Voice Analytics Boost Your Business

Group business colleagues wearing headsets working in office

The first call center was likely in the mid-’50s, thanks to the introduction of automatic call distribution systems. The ‘70s saw the centralization of calls to big businesses, and progressive advancements allowed call centers to get bigger and handle more inquiries. Scripts, voice recording and call stats helped managers supervise the call center more effectively. Fast forward to the digital revolution, and the role of the call center has dramatically shifted, with technological advancements helping to fine-tune every interaction through call center voice analytics. Call centers are rapidly becoming contact centers, expanding their role to become an integral part of building long-lasting customer relationships.

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