Why your communications system needs this pivotal web technology
The effectiveness of any unified communications and collaboration solution depends on the working parts inside it. As your organization’s main data channel to customers and colleagues, your VoIP system must have smart technological components
to function safely and efficiently. Continue reading “WebRTC, a Critical Component of VoIP and UCC”
How to Set Up Your SIP Trunk the Right Way
Voice over Internet Protocol (VoIP) providers are often asked the same question: “How many SIP channels do I need?”
While the answer to this question depends on a number of different factors, this article will help clarify some of the most common concepts around SIP channel capacity so that you can make an informed decision regarding your communication strategy. Continue reading “Channel Capacity: What Is a SIP Channel?”
If you’re using devices that run TLS 1.0 or 1.1, it’s imperative you change them.
With hacking techniques constantly growing more effective, it’s crucial that your UCC security is constantly updated to keep up
. This also applies when it comes to one of the most long standing systems protecting communication networks: TLS
Continue reading “TLS 1.2 and You: Why You NEED to Upgrade Your Security”
More on the new software that improves customer interactions and empowers call centers
Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map
. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company.
This is useful for understanding how these leads see your company while learning more about it. Continue reading “Improve Your Customer Journey and Contact Center Operations with x-caracal”
How Wildix’s global calling service goes beyond the capabilities of a traditional SIP trunk
Implementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions, these trunks often have poor security due to no TLS support, as well as no failover protections and difficulties in installation and maintenance.
It was in order to solve problems such as these that Wildix initially created CLASSOUND, a fully Cloud-based service that goes beyond SIP trunks in its capabilities. Using CLASSOUND, companies can enjoy the full capabilities of a communications system with global coverage, combined with the security and maintenance they’d expect from a modern enterprise-grade VoIP system. Continue reading “The Universal Value of CLASSOUND”