Category Archives: Blog @en

IT SALES: the number that matters more than the price

IT SALES: the number that matters more than the price

IT SALES: the number that matters more than the price
When trying to close a deal, many sales representatives find themselves up against a huge obstacle…

Price. 

Millions of sales fail every day because according to the customer, “it’s too expensive.

The seller tries to rationalize the lost sale, saying that the customer “doesn’t have the money.” But is that really the case?

In reality, there’s a number that matters much more than price during your negotiations — and it’s what directly influences your prospect’s decision to purchase or pass. Continue reading

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WIldix vs Avaya

Wildix VS Avaya: A battle won in advance!

Eddy Chaed is a telecom specialist for Artelecom, a Belgian Wildix partner for 2 years.
In less than two years, Artelecom managed to make it onto the podium of Wildix’s Francophone partners. What could these Belgian friends have to share with us on Avaya, you ask?

Eddy Chaed and Albert Ruche, Artelecom’s two big names, sold Avaya systems for 18 years. Artelecom has risen four times to become the leading Avaya integrator in Belgium. Yet two years ago, they decided to join the blue ecosystem and as Eddy so aptly put it, “You’d have to be crazy to sell Avaya after installing Wildix.” Continue reading

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If You Were the Customer, Would You Buy from Yourself?

Why becoming a local authority on Opex systems will help you crush the competition

How do you get a customer to choose you over your competitor, or over the dreaded “no-decision” decision?

By now you probably know that marketing isn’t about buying ad space in magazines and newspapers. Marketing means positioning your company and your product. It means demonstrating your UVP and emphasizing what makes you different from the competition.

How many quotes have you sent with no response?

It’s not that your potential customer is fickle. It’s a deeper problem with your quote. Continue reading

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Six common customer service problems that are killing the business growth

How to boost the performance of your customer service department and make your customers happy

Any company interested in growing is striving to win new customers and retain their existing ones. Your customers, in fact, have the same need. Let’s see how you can help them.

Would you agree that winning new customers and retaining the existing ones, for the most part, depends on the performance of the customer service department?

In this article we will see in detail some typical challenges that call agents face each day, that prevent the company from achieving its business goals, and how you can help them overcome these problems.

 Flexibility in managing agent opt-in/ opt-out option

In a critical situation, when there is a high load of incoming calls, call agents have no easy way of adding themselves to a call queue. They either have to depend on a system administrator to do it for them or to remember complicated procedures to do it via a dedicated Feature Code.

Let’s keep in mind that the primary tool used by contact center agents has always been, and still remains, the desk phone. What about a simple button that allows a call agent to opt-in/ opt-out of getting calls from the selected call queue directly from the desk phone?

Continue reading

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