From VoIP to Unified Communications and WebRTC
You’d be hard pressed to find a clearer sign of business achievement than managing another company under yours. It’s commendable enough to have built your own business; it’s a whole other level of success to move onto what’s effectively a franchise model of your original organization.
Continue reading “Managing Resellers as an MSP: How to Start & Succeed”
In the days before the pandemic, choosing how to organize meetings for most office-based businesses was simple. If you needed to get your team together, you could quickly book one of the on-site meeting rooms. And if you needed to involve decision-makers from multiple locations, you could then choose between a conference call meeting or a large in-person session. Now, however, with Gartner reporting that over half of organizations expect more than 50% of their workforce to be remote or hybrid-working this year and, as we’ve recently covered, the move to remote work showing no signs of slowing down, more and more meetings are being held virtually — with some teams never meeting in person at all.
Continue reading “Conference Call vs. Meeting: Which Is Better?”
In any modern business, cybersecurity risk plays a huge role in defending the business from malicious actors. Knowing how to measure cybersecurity risk can help MSPs explain how cybersecurity works to end-users who may be less technology-literate.
Times are hard in the unified communications (UC) and wider tech world right now. Unprecedented growth during the pandemic led many companies to expand and accrue debt, with the assumption that post-pandemic revenue would continue to increase. But as businesses reduce their tech stack in favor of one unified platform, stick with their current provider or — more shockingly — return to their on-premise PBX, many of the biggest UC vendors are struggling to hit their targets and pay off their creditors.
Continue reading “Moving Away From Your Values: Have Big Vendors Spread Themselves Too Wide?”
