Category: Blog @en

WebRTC, a Critical Component of VoIP and UCC

Austen Read-McFarland 2 August 2021

Why your communications system needs this pivotal web technology The effectiveness of any unified communications and collaboration solution depends on the working parts inside it.

Channel Capacity: What Is a SIP Channel?

Philippe L’H. Thiffeault Sales Director at VoIP.ms 12 July 2021

Voice over Internet Protocol (VoIP) providers are often asked the same question: “How many SIP channels do I need?” While the answer to this question

TLS 1.2 and You: Why You NEED to Upgrade Your Security

Elena Kornilova 1 July 2021

If you're using devices that run TLS 1.0 or 1.1, it's imperative you change them. With hacking techniques constantly growing more effective, it's crucial that

Improve Your Customer Journey and Contact Center Operations with x-caracal

Dimitri Osler 17 June 2021

Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping,

The Universal Value of CLASSOUND

Dimitri Osler 13 May 2021

Implementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions,