In this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.
A wireless headset is a very handy tool for a contact center, as it lets a call agent leave the desk while on a call, but why choose a DECT headset over a Bluetooth one? Let’s compare the two technologies.
Ft. Lauderdale | February 14-16, 2018.
As Wildix US’s first major event in the United States, we are immensely proud of what we accomplished at MSP Expo. We chose to be a platinum sponsor, and really go in with a bang – and it paid off.
Wildix came to the US at the end of 2016 with little to no brand recognition in the states. We discussed at length how we wanted to handle our first show, and we decided that bigger was better. Continue reading
Learn how technology can help enhance call agent productivity and improve customer care.
Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does not make any difference if call center is your core business or if you have to set up an in-house call center for the needs of your own company; You still have to make sure your call agents are equipped with the proper technology.
Choosing the right technology for your contact center requires an investment. The question is how to make the right investment decision. Making a wrong investment can cost you a lot of money, make you lose your customers, and, potentially, even lose your whole business. Continue reading
We are very excited to announce that for the first time, Wildix will be exhibiting in the United States – as a platinum sponsor no less! MSP Expo is co-located with IT Expo in Ft. Lauderdale, Florida. As some of you may know, IT Expo is one of the largest remaining communications and technology conferences in the world, while MSP Expo is solely dedicated to helping MSPs network and learn about new, emerging trends in their industry.
At MSP Expo, business owners, buyers, sellers, and resellers will assemble to forge new business partnerships, collaborate and learn together. Dozens of conference sessions, keynotes, and panels will be focused on helping attendees move their businesses forward with communications solutions. Continue reading
The story of 4 children who got to realize their dream.
Dreams are the basis of our aspirations and must be cultivated tenaciously. It is by following dreams that the most innovative companies are born, and this is why Wildix has decided to help four children in Ukraine realize their dream.
The Black Sea Ball Open Cup in Odessa, is an exclusive, competitive dance tournament that can open up important avenues for young, aspiring dancers.
Maxim Dovbius, Marianna Yavorska, Nazarij Denisov and Daria Onufriychuk are all 7 years old, living in the small village of Bar, north of Odessa. Continue reading