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Selecting PoE Switches

In the previous article we discussed why network reliability is crucial for UC solutions. This time I will explain why PoE switches are important to grant power continuity of the phone service to match those of traditional PSTN systems.

When switching from a legacy phone system to a modern UC server, many things are taken for granted by the buyer. For example, that the system will also work in case of emergency situations, like a power outage.

Home analog phones connected directly to a local exchange usually work in the case of power outages, as the local exchange uses a UPS system. Legacy PBXs worked in a similar way, either embedding a battery or relying on a separate UPS system.

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PERSONAL BRANDING? I DON’T NEED IT, AND I DON’T HAVE TIME

Why you must engage in Personal Branding to better manage your business

When it comes to Personal Branding, there’s a lot of skepticism out there. The term itself is often misunderstood.

So let’s begin with a quick definition. In a nutshell, Personal Branding means promoting ourselves: dedicating time and attention to ourselves as professionals within a specific industry. Continue reading “PERSONAL BRANDING? I DON’T NEED IT, AND I DON’T HAVE TIME”

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What is Network Reliability in UC Platform

Besides the platform, a key component to success is the quality of the network on which the platform will function.

In this blog article we will analyze which network devices must be chosen carefully, and which technologies we need to be familiar with to successfully deploy our UC solution.

Firewall / Routers

As seen in Reviewing Security Concerns of UC solutions, we should consider firewalls and routers only as support for enforcing security. The UC server and the connected devices must be secure, even in the absence of dedicated devices such as firewall / SBCs with packet inspection capabilities. This is achievable only by applying the best practises and security policies inside the UC solution.

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Using SIP Trunking In A Modern UC Solution

SIP Trunking

SIP Trunking is the most popular way to add PSTN connectivity to a modern UC solution.

A few words of advice:

  • Fax support: if the UC solution will need to transfer faxes, you need to make sure the operator has official T.38 capability.
  • Routes quality: these should be extensively tested over national, mobile, and international destinations for the following:
    • Audio quality
    • Connection speed
    • CID shown on the remote side
  • Set custom outgoing CID: a great feature for mobility and call forwarding

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Major Industry Players switch to the direct sales/service model: a Myth or a present Reality?

Over the last few years, there have been many rumours about an increased risk of the “direct sales model” with launch and domination among the companies that form the UC&C backbone worldwide.

Headlines from the most respected publications in the industry feed the readers with such things as:

“The … Cloud business will be driven by a new end-user-focused engagement model”
“Resellers Beware: More Companies Now Selling Direct”
“Are Cloud Vendors cutting out the Channel”…etc

However, as this is still a new model for many Vendors, many Channel Partners are living a calm life in their “Bubble” feeling the relationship that they have with their customer was safe. Continue reading “Major Industry Players switch to the direct sales/service model: a Myth or a present Reality?”

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