This article is intended for administrators who want to set up a single / multi site PBXs installation and offer to users a CTI (Computer telephony integration) integration via TAPI (Telephony Application Programming Interface) for Microsoft Windows.
What is TAPI and its advantages
TAPI is supported by a huge number of client, server applications and allows to automate many processes between these applications and the corporate PBX.
Examples of such applications are: Microsoft Outlook, Voxtron (Home | Voxtron Corporate) , Firstel (Firstel | new ways to communicate in business), Salesforce (Salesforce – Wildix via Mirage Support), Microsoft Dynamics Navision. An Integration provided via TAPI can allow to automate outboud call generation as well as inbound call routing.