Improve Your Customer Journey and Contact Center Operations with x-caracal

x-caracal by Wildix
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x-caracal by Wildix

Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting …

Women in Tech: Interview with Arianna Caiaffa, Sales & Partner Support for G&B Connect

Arianna Caiaffa
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Arianna CaiaffaArianna Caiaffa, Sales & Partner Support for G&B Connect, has been a Wildix Partner since 2010. For Arianna, entering the technology industry was not her initial career path. After working in a design studio in the center of Milan, she …