From VoIP to Unified Communications and WebRTC
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Voice over Internet Protocol (VoIP) providers are often asked the same question: “How many SIP channels do I need?” While the answer to this question depends on a number of different factors, this article will help clarify some of the …
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If you're using devices that run TLS 1.0 or 1.1, it's imperative you change them. With hacking techniques constantly growing more effective, it's crucial that your UCC security is constantly updated to keep up. This also applies when it comes … Continue reading "TLS 1.2 and You: Why You NEED to Upgrade Your Security"
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Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting …
Continue reading “Improve Your Customer Journey and Contact Center Operations with x-caracal”
(4 votes, average: 5.00 out of 5)Loading...Implementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions, these trunks often have poor security due to no TLS support, as well as no …
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Arianna Caiaffa, Sales & Partner Support for G&B Connect, has been a Wildix Partner since 2010. For Arianna, entering the technology industry was not her initial career path. After working in a design studio in the center of Milan, she …