Years ago when VoIP first appeared on the scene, in the time of dial-up Internet, it was associated with poor audio quality and dropped calls. Today it is no longer a problem, thanks to the increased availability of broadband Ethernet services. Large and small companies, public administration organizations worldwide opt for VoIP, while some other enterprises are still hesitant to make the move.
It might be just the right time to learn more about VoIP technology and SIP trunking: the largest telecom providers all around the world stop offering ISDN and PSTN in 2018 and have announced complete phasing-out over the next ten years.
Transfer calls from one device to another
Did it ever happen to you too:
- busy on the phone with an important customer but you need to leave your office;
- talking on the cell phone but the battery is down?
How nice it would be to be able to switch an active device without interrupting the call!
With Wildix it’s easy to transfer calls from one device to another.
Let’s see in detail the different ways to assign Wildix phones.
(1) Assign Wildix phones via WMS
supported by WP4X0 phones and W01FXS media gateway
Instructions for the sysadmin:
- WMS > Devices
- select a provisioned device
- click “Assign to user”
- select the user from the list
Easy, no? In this way sysadmin can quickly assign even remote phones. However you cannot use this mode to log in W-AIR and WP600A series. So there exists another way to do it, supported by WP4X0 and W-AIR handsets:
What is ACD – Automated call distribution
ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls.
This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has a customer service center.
What is IVR?
Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.
Interactive Voice Response is not necessarily related to VoIP technology.
Examples and benefits
An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.