Author Archives: Elena Kornilova

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About Elena Kornilova

Wildix

Inbound ACD – Automated Call Distribution and Call queues

What is ACD – Automated call distribution

ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls.
ACD-automated-call-distribution
This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has a customer service center.
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What is IVR? Examples and benefits of IVR service.

What is IVR?

ivr
Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.

Interactive Voice Response is not necessarily related to VoIP technology.

Examples and benefits

An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.
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The difference between FXO and FXS

The difference between FXO and FXS

wiki
FXO and FXS are the ports used by analog phone lines and analog phones and faxes.
These two interfaces are always paired (FXO is always connected to FXS and vice versa).

In telecommunications, FXS and FXO are used to indicate whether VoIP equipment is designed to support analog phones (stations, FXS) and analog lines (office, FXO).

FXS is the port used by analog lines, example: telephone jack on the wall / FXS ports of an analog telephone exchange used to connect analog devices.
To connect analog devices to VoIP PBX, use FXS media gateway (media gateway with FXS port).

FXO is the port used by analog devices, example: FXO port of an analog phone, modem, fax (these devices are often called FXO devices), FXO port of an analog telephone exchange used to connect lines.
FXO media gateway (media gateway with FXO port) is necessary to connect analog line to VoIP PBX.

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Evolution of remote connection to the PBX

Domain names and internet conceptIn 2012 we have introduced the *wildixin.com domain thanks to which it is now possible to:

  • easily remember how to connect to your PBX from remote places
  • access PBXs which do not have a static Public IP

 
Wildix is the only vendor to offer these features, fully integrated into the system.
It is possible to set up the PBX domain name via WMP (Wildix Management Portal).

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