Transfer calls from one device to another
Did it ever happen to you too:
- busy on the phone with an important customer but you need to leave your office;
- talking on the cell phone but the battery is down?
How nice it would be to be able to switch an active device without interrupting the call!
With Wildix it’s easy to transfer calls from one device to another.
Let’s see in detail the different ways to assign Wildix phones.
(1) Assign Wildix phones via WMS
supported by WP4X0 phones and W01FXS media gateway
Instructions for the sysadmin:
- WMS > Devices
- select a provisioned device
- click “Assign to user”
- select the user from the list
Easy, no? In this way sysadmin can quickly assign even remote phones. However you cannot use this mode to log in W-AIR and WP600A series. So there exists another way to do it, supported by WP4X0 and W-AIR handsets:
What is ACD – Automated call distribution
ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls.
This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has a customer service center.
What is IVR?
Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition.
Interactive Voice Response is not necessarily related to VoIP technology.
Examples and benefits
An example of IVR is when you call a company or business, and then you hear “press 1 for technical assistance, press 2 for sales support, press 0 to speak to the operator”.
After you make your choice, your call is routed to an extension/call queue, or, for example, a voice message is reproduced to you. Otherwise you enter an IVR submenu which offers more options that you can select.
The difference between FXO and FXS
FXO and FXS are the ports used by analog phone lines and analog phones and faxes.
These two interfaces are always paired (FXO is always connected to FXS and vice versa).
In telecommunications, FXS and FXO are used to indicate whether VoIP equipment is designed to support analog phones (stations, FXS) and analog lines (office, FXO).
FXS is the port used by analog lines, example: telephone jack on the wall / FXS ports of an analog telephone exchange used to connect analog devices.
To connect analog devices to VoIP PBX, use FXS media gateway (media gateway with FXS port).
FXO is the port used by analog devices, example: FXO port of an analog phone, modem, fax (these devices are often called FXO devices), FXO port of an analog telephone exchange used to connect lines.
FXO media gateway (media gateway with FXO port) is necessary to connect analog line to VoIP PBX.