In this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.
A wireless headset is a very handy tool for a contact center, as it lets a call agent leave the desk while on a call, but why choose a DECT headset over a Bluetooth one? Let’s compare the two technologies.
Learn how technology can help enhance call agent productivity and improve customer care.
Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does not make any difference if call center is your core business or if you have to set up an in-house call center for the needs of your own company; You still have to make sure your call agents are equipped with the proper technology.
Choosing the right technology for your contact center requires an investment. The question is how to make the right investment decision. Making a wrong investment can cost you a lot of money, make your lose your customers, and, potentially, even lose your whole business. Continue reading
Everything you need to know about Two-Factor Authentication and why using it for UC&C services
Today we use online services to shop, to collaborate, to meet new people and to keep in touch with friends. Many of these online services contain and store private information, such as user personal data, contact lists, credit card credentials, patient information etc.
However we all know that breaking into the system, in many cases, is just a question of time. Your password can be stolen or hacked every now and then.
Someone can pretend they are you and steal your identity.
In fact it has already happened to many of us at least once. What can we do to protect ourselves and our sensitive data?
Push Notification as an integral part of UC&C system
Push notification is a message that pops up on the screen of your mobile device when you are not using the app. In fact we’ve been using push notifications for quite a long time. An example could be a notification coming from the airlines reminding you to check in for your flight or a calendar event reminder.
Apple was the first one to introduce Push notifications in 2009, Google implemented them in 2010. Today push notifications are becoming even more powerful, and we will see why in the next chapter.
Push notification vs Polling and other techniques
In the past many VoIP apps have been using polling techniques, in which the client had to poll the server from time to time to check if there are any updates. They were not actually real-time–you received a notification not at the very time it arrived, but after the app has “polled” the server. Other VoIP apps were running in the background all the time so that the user could receive an update, over-consuming the battery.
Understanding VoIP and UC and how they transform Business Communications.
If you are a business owner and you are looking to modernize your company’s phone system, you would definitely come across these two terms: VoIP, which stands for Voice over IP, and Unified Communications (UC).
Many of us are familiar with VoIP technology and how it is different from PSTN and ISDN. A VoIP PBX in contrast to a regular telephone system, offers a number of benefits. To learn more about them, read the blog article on Migration from PSTN to VoIP.
However when it comes to Unified Communications, many people still get confused, which technology or a group of technologies stands behind this buzzword?