Category: Blog @en

Direct Mail is Back in a Big Way

Katie Trombetti 1 November 2021

Why direct mail marketing is returning, and how you can use it to your advantage They say that everything old is new again, and that

WebRTC, a Critical Component of VoIP and UCC

Austen Read-McFarland 2 August 2021

Why your communications system needs this pivotal web technology The effectiveness of any unified communications and collaboration solution depends on the working parts inside it.

Channel Capacity: What Is a SIP Channel?

Philippe L’H. Thiffeault Sales Director at VoIP.ms 12 July 2021

Voice over Internet Protocol (VoIP) providers are often asked the same question: “How many SIP channels do I need?” While the answer to this question

TLS 1.2 and You: Why You NEED to Upgrade Your Security

Elena Kornilova 1 July 2021

If you're using devices that run TLS 1.0 or 1.1, it's imperative you change them. With hacking techniques constantly growing more effective, it's crucial that

Improve Your Customer Journey and Contact Center Operations with x-caracal

Dimitri Osler 17 June 2021

Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping,