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Category: Technical Posts

Posted on 18 April 202215 April 2022

Your CRM is (Almost) Useless Without Integrated Communications

CRMs need integrations to function at their best
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CRMs need integrations to function at their bestThe missing piece for customer data is tracking how you talk to them If you frequently interact with customers, then I don’t have to tell you about customer relationship management (CRM) software. You or your sales team are probably already …

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Posted on 28 March 202228 March 2022

What Is VoIP? Why This New Tool May Transform Businesses

VoIP may transform your business procedures
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VoIP may transform your business proceduresVoice over Internet Protocol (VoIP) is all but essential for modern business communications. Still, many professionals likely wonder "what is VoIP?" — whether they mean what VoIP stands for or what older technologies it replaces. To address these questions and …

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Posted on 21 March 202221 March 2022

Making the Cloud Less Nebulous With Real-World Value

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Especially since the pandemic, transitioning applications and communication systems to the cloud has been a top priority in business. After all, the value of this setup is obvious, made all the more clear by lockdown periods: With a cloud-based setup, …

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Posted on 1 February 202225 February 2022

Are Your Desk Phones Listening In On You?

Yealink vulnerabilities show how that in UCC, security matters
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Yealink vulnerabilities show how that in UCC, security mattersYealink vulnerabilities show how that in UCC, security matters For better or for worse, data collection is something many of us have become accustomed to. From cookies on webpages to search terms being tracked, our activity over the internet is …

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Posted on 6 January 202225 February 2022

E911 Regulations: What MSPs Need to Know

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Explaining the US emergency service laws your phone systems must follow Adhering to regulations is crucial for any business, and telephony providers are no different. PBX installations in particular, on top of adhering to customer expectations, must also follow legal …

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