TAPI (Telephony Application Programming Interface) allows out-of-the-box integrations with many applications (such as Microsoft Outlook) and call center software (such as VoxTron). TAPI is an
Using a centralized approach of integration via communication server ICS (Third-party Call Control) solves all the previously described issues (Integration Scenarios for a Communication System).
There are two integration scenarios that can be used for the implementation of your integration. The first is by connecting to the solution’s server (the server
This time we will analyze whether it is better to buy or develop integrations. Many communication systems already provide integration with software and it is
Previously (Integration blog article), we have discussed possible integration scenarios. This time, I will introduce integration requirements and the technologies, methodologies that allow for the
